Customer Service Manager

***** *. ******** ***** ****, Fountain Hills, AZ *5268 ( (c) 612-***-**** (

***********@*******.***

Dave Morgel

Career Profile

Results oriented manager with over 20 years of successful leadership in a

variety of industries, including security, bar and restaurant, wholesale and

large chain grocery stores. Recognize and implement cost effective measures

by using strong decision making strategies. Further recognized expertise in:

Leadership & Development Cost Control Customer Service

Problem Solving Merchandising Field Sales

Branch Operations Communications

Experience

1992 - 2011 SARA LEE BAKERY GROUP Roseville, MN

District Manager

2003-2011

Supervise 15 routes in the Bloomington, Edina, Richfield, South Minneapolis

and Northern Suburb areas.

Provide direct contribution to sales increases on an annual basis.

Provide excellent customer service and successful problem solving to over

230 accounts weekly.

Provide excellent field service to all accounts.

Ensure effective communication to 17 Sales Representatives and 4 Loaders

regarding company features, activities, store changes, new openings, product

information and route budgets for sales and stale by using weekly 1-w-1

meetings.

Responsible for staffing, training and performance management.

Temporary Assignment-Project Bread Team Lead

Sept., 2009-April 2010

Implemented new handheld equipment throughout the United States. I then

trained 8 zones on the new equipment and stayed with them through the

rollout for support.

Sales Manager

2001-2003

Supervised 32 routes and 3 supervisors in the Southwest Metro area.

Provide direct contribution to sales increases on an annual basis of 5%.

Sales Supervisor

1995-2001

Supervised 10 routes.

2001-2003

Fully supervised 32 routes and 3 supervisors in the Southwest Metro area.

Provide direct contribution to sales increases on an annual basis.

Route Sales Representative

1992-1995

Accurately ordered product for assigned accounts daily.

Successfully kept accounts stocked while keeping stale at a minimum.

Sought out additional space in a sales increase effort.

1990 - 1992 RAM SECURITY Minneapolis, MN

Branch Manager

Accurately handled $30-$40 million in cash on a daily basis.

Reduced amount of vault balancing time by 5 hours daily while increasing

accuracy and decreasing cost.

Supervised 25 security drivers.

Successfully managed all facets of operations, including accuracy and route

structures.

Assisted in ensuring a smooth transition in company buy-out.

1989-1990 JOSES RESTAURANT GROUP St. Paul, MN

Manager

Supervised 50 employees, including staffing, training and performance

management.

Accurately handled inventory control, purchasing and customer service.

1987-1989 GREENSTREETS RESTAURANT & BAR So. St. Paul, MN

Bar Manager

RAINBOW FOODS

1969-1987 (formally APPLEBAUMS) Minneapolis, MN

Dairy Manager

Education

1971-1972 INVER HILLS COMMUNITY COLLEGE Inver Grove Heights, MN

Business Administration

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