Customer Service High School
Resume:
Faith Sherel Hammonds
Columbia, SC 29203
Qualifications Profile
DEDICATED MEDICAL EXPERT WITH OVER 5 YEARS OF EXPERIENCE,
PROVEN STRENGTHS
in data entry, staff development, patient registration and
customer service. Combines technical knowledge with
healthcare administration to successfully develop and
integrate technologies to support operations and
organizational needs.
Exceptional capacity to multi-task: manage numerous,
often completing priorities with ease and foster the
provision of superior customer care.
Demonstrated ability to forge, lead, and motivate
outstanding healthcare teams that provide top
quality health insurance.
Outstanding interpersonal and communication skills
Recognized as an excellent healthcare analyst and
customer service associate
Working with all other departmental staff to resolve
problems, and maintain contractual data as required in
all areas.
Education
High School Diploma
Ridgeview High School, Columbia South Carolina
Certificates
DSS Office of Child Care Licensing and Regulatory Services
Proficiencies:
CPT-4 and ICD-9 Misys-Tiger
Data Entry
IT Training Customer Service
Patient Registration
Medical Terminology Extensive Research
Staff Training
Medical Records Advanced Filing
Medical Insurance
Technical Skills:
Professional Development
Communication Skills
Excellent Written and Verbal Skills
Excellent Inter-Personal Communication Skill
Professional Experience
CSR/Admissions Representative, Eau Claire Cooperative (October 2005
-Present)
Responsible for coordinating and scheduling
appointments, obtaining insurance
and demographics information to be entered into the
MISYS-TIGER system.
Exhibit motivation and dedication by providing the
highest quality of customer
service to all customers, and respond accurately
and timely to all inquiries.
Use excellent organizational skills in collecting
payments from patients while
reviewing and verifying insurance information for
each office visit.
Experience in CPT coding
Responsible for receiving payments from patients
daily
Keeping track of Providers Productivity weekly
Performing leader duties when team leader is not
present
Scheduling appointments and taking messages from a
high volume phone daily
Unemployed: August 2005-October 2005
Sisters of Charity Providence Hospital (June 2005-August 2005)
Admissions Clerk, Columbia, South Carolina
Skillful and dedicated Admissions Clerk with extensive experience in
filing, planning and support of daily operational and administrative
functions.
Maintains accurate knowledge of the registration department
procedures
Excellent communication and computer skills
Performing clerical duties including: maintaining patient records,
scheduling patients for tests/procedures, ordering supplies, and acting as
liaison between physicians, nursing, hospital staff, families, guests and
patients.
Contact this candidate