Customer Service Sales
Resume:
Objective
Medical Sales Representative - Wound Care
Profile
Motivated, dynamic sales professional with successful 4+ years track record
in B2B and B2C sales. Knack of flourishing in fast-paced, ever changing
environment. Polished, interpersonal presentation and verbal and written
communication skills integral to selling products to a varied level of
decision makers. Verifiable and documented sales homeruns. Social media
extraordinare. Talent for proactively anticipating customers' needs and
wants to ensure optimum customer satisfaction. Passion for interacting with
people. Above average analytical and organizational skills.
Professional Experience
Manager, Client Relationships February
2011 - Present
Madison SQuare garden; Ny, NY
o Manages the relocation of 10K season ticket clients in preparation for
the $850M Garden Transformation.
o Retains $7M in business for the New York Rangers, NHL.
o Communicates new seating arrangements via telephone, email, and face
to face meetings to account base of 780 accounts.
o 2011 Recipient of Adam Graves Puckworthy Award.
o Utilizes consultative and relationship based selling techniques in a
B2B & B2C sales setting.
o Conducts sales strategy sessions and mentoring to inside sales team
members and NY Liberty counterparts.
o Establishes out of the park professional relationships resulting in
referrals and repeat business.
o Enhances program development efforts through inter department
coordination of hospitality events.
o Proactively troubleshoots potential customer service issues.
personal account executive September 2008 - February
2011
Maloof Sports & Entertainment; Sacramento, CA
o Surpassed new revenue goal for the 2009-10 & 2010-11 Kings seasons
ranking in the top 10% of sales staff.
o Exceeded established renewal target for the 2008-09 & 2009-10 Kings
seasons.
o Notable achievement: 2008-09 and 2009-10 recipient of NBA Sales
Service award, presented to teams having a dedicated services team
achieved over $1million in revenue, exceeding goal by 30%.
o Actively cross-sold MS&E brands including the Sacramento Kings,
Sacramento Monarchs, as well as family shows and arena events.
o Achieved customer satisfaction rating of 9.2 out of 10 while managing
350 accounts for the 2008-09 Kings season.
o Assisted in the development of loyalty based service plan including
benefits and events to maximize season ticket retention.
Professional Experience (cont'd)
Account executive
February 2008 - May 2008
san francisco dragoNs; San francisco, CA
o Sold season tickets, group tickets, suites and hospitality products
using all sales methods including cold calls face to face
appointments, upselling, territory prospecting, and networking.
o Provided excellent customer service and the generation of repeat
business and referrals.
o Developed an extensive repertoire of game night themes and promotions.
Other Experience
leadership
assistant coach, women's soccer August
2005 - November 2007
Rhodes collge (division iii); Memphis, tn
captain, women's soccer
August 2002 - May 2003
Rhodes collge (division iii); Memphis, tn
Customer Facing
server
May 2008 - September 2008
Sabella & latorre; San francisco, CA
server
May 2004 - December 2007
owen Brennan's; memphis, Tn
receptionist
April 2004 - December 2004
Kimble & company; memphis, Tn
server
February 2003 - April 2004
silky o'sullivan's; memphis, Tn
Education
university of memphis
Master of Science, Human Movement Science
rhodes college
Bachelor of Arts, Urban Studies
Skills Summary
Account Management Computer Savvy Project Management
Report Preparation Customer Service Professional
Written Correspondence Microsoft Office Presentations
Hunter Role Suite Develop Relationships
Salesforce.com Sales Leader
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