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Customer Service Sales

Location:
Sacramento, CA, 95822
Posted:
August 11, 2011

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Resume:

Objective

Medical Sales Representative - Wound Care

Profile

Motivated, dynamic sales professional with successful 4+ years track record

in B2B and B2C sales. Knack of flourishing in fast-paced, ever changing

environment. Polished, interpersonal presentation and verbal and written

communication skills integral to selling products to a varied level of

decision makers. Verifiable and documented sales homeruns. Social media

extraordinare. Talent for proactively anticipating customers' needs and

wants to ensure optimum customer satisfaction. Passion for interacting with

people. Above average analytical and organizational skills.

Professional Experience

Manager, Client Relationships February

2011 - Present

Madison SQuare garden; Ny, NY

o Manages the relocation of 10K season ticket clients in preparation for

the $850M Garden Transformation.

o Retains $7M in business for the New York Rangers, NHL.

o Communicates new seating arrangements via telephone, email, and face

to face meetings to account base of 780 accounts.

o 2011 Recipient of Adam Graves Puckworthy Award.

o Utilizes consultative and relationship based selling techniques in a

B2B & B2C sales setting.

o Conducts sales strategy sessions and mentoring to inside sales team

members and NY Liberty counterparts.

o Establishes out of the park professional relationships resulting in

referrals and repeat business.

o Enhances program development efforts through inter department

coordination of hospitality events.

o Proactively troubleshoots potential customer service issues.

personal account executive September 2008 - February

2011

Maloof Sports & Entertainment; Sacramento, CA

o Surpassed new revenue goal for the 2009-10 & 2010-11 Kings seasons

ranking in the top 10% of sales staff.

o Exceeded established renewal target for the 2008-09 & 2009-10 Kings

seasons.

o Notable achievement: 2008-09 and 2009-10 recipient of NBA Sales

Service award, presented to teams having a dedicated services team

achieved over $1million in revenue, exceeding goal by 30%.

o Actively cross-sold MS&E brands including the Sacramento Kings,

Sacramento Monarchs, as well as family shows and arena events.

o Achieved customer satisfaction rating of 9.2 out of 10 while managing

350 accounts for the 2008-09 Kings season.

o Assisted in the development of loyalty based service plan including

benefits and events to maximize season ticket retention.

Professional Experience (cont'd)

Account executive

February 2008 - May 2008

san francisco dragoNs; San francisco, CA

o Sold season tickets, group tickets, suites and hospitality products

using all sales methods including cold calls face to face

appointments, upselling, territory prospecting, and networking.

o Provided excellent customer service and the generation of repeat

business and referrals.

o Developed an extensive repertoire of game night themes and promotions.

Other Experience

leadership

assistant coach, women's soccer August

2005 - November 2007

Rhodes collge (division iii); Memphis, tn

captain, women's soccer

August 2002 - May 2003

Rhodes collge (division iii); Memphis, tn

Customer Facing

server

May 2008 - September 2008

Sabella & latorre; San francisco, CA

server

May 2004 - December 2007

owen Brennan's; memphis, Tn

receptionist

April 2004 - December 2004

Kimble & company; memphis, Tn

server

February 2003 - April 2004

silky o'sullivan's; memphis, Tn

Education

university of memphis

Master of Science, Human Movement Science

rhodes college

Bachelor of Arts, Urban Studies

Skills Summary

Account Management Computer Savvy Project Management

Report Preparation Customer Service Professional

Written Correspondence Microsoft Office Presentations

Hunter Role Suite Develop Relationships

Salesforce.com Sales Leader



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