Customer Service Representative
Resume:
Roberta Taylor
Richmond, VA 23224
The qualifications you are seeking are equivalent to mine.
As you can see from my enclosed resume, I am able to multi-task under
pressure in a fast pace environment. Where my organizational and time
management skills are needed to complete the daily task at hand. My
communication skills have allowed me to partake in different setting
such as interacting with the external and internal clients. I feel
competent using Microsoft Offices as well as a cash register and telephone.
Posses excellent customer service skills as well as following all company
policy and procedures. All of these experiences have prepared me to work
productively and effectively for your
company.
The opportunity to discuss my qualification with you would greatly be
appreciated. Please feel free to give me a call at 804-***-**** to
schedule an interview at your earliest convenience.
Sincerely,
Roberta Taylor
Enclosure
Roberta Taylor
307 Stockton St. APT 250 Richmond, VA 23224
*******@*****.***
Objective
My excellent communication skills and the ability to resole customer
concern in a fast pace environment will be an asset to your company. I am
seeking a position in Customer Service where I can interact with internal
and external clients.
Education
Virginia State University. Mass Communication Present
Open High School Advance Diploma 06/03
Work Experience
Willow Oaks County Club Bartender/waitress
03/11-present
Serves customers by mixing and serving alcoholic and nonalcoholic drinks;
safeguarding patrons. Welcomes restaurant patrons and collects revenue by
greeting and seating guests; issuing charges; collecting payments.
Serves patrons by providing information to help food and beverage
selections; presenting ordered choices; maintaining dining ambiance.
Liberty Tax Service Tax Preparer (Temp Position)
01/11-04/11
Determines tax liability by interpreting tax regulations; computing taxes;
completing tax returns.Complies with taxation requirements by preparing and
filing tax documents; complying with tax regulations; maintaining tax
records.
Federal Reserve Bank Account Payable and Receivable (Temp Position)
03/08-09/08
Maintained all payment or other transaction records. Processed and verified
applications for credit and solicit payment on overdue accounts.Compiled
necessary information from financial institutions such as banks and credit
organizations.
Vangent Government Solutions Inbound Customer Service Representative
09/07-03/08
Processed orders, prepared correspondences. Compiled information for
preparation of various reports.Acquired knowledge of commonly used
concepts, practices, and procedures within Medicare.Utilized local, state
and federal regulations, policies, standards or procedures to determine
eligibility.
Startek Inbound Customer Service Representative
02/06-02/07
Communicated with customers on a daily basis. Built rapport and trust
quickly with clients and colleagues. Assisted customers with question while
maintaining the values that
Verzion Wireless set forth. Analyzed problems and anticipated customers'
needs. Solved customer problems and assured satisfaction.
Wyndham Hotel Waitress and Hostess
06/04-11/05
Assisted customers with help when they needed to make decision on their
choice of meals or drinks to order. Communicated those orders to the bar
and kitchen staff and ensured customers had a good experience. Served and
made myself available to patrons. Assisted co-workers regularly when work
was up to date. Prepared bills for customers at appropriate time and
collected payment for the meals and also collected tips.
Qualifications
Microsoft Office (word, works, PowerPoint, excel) computer, telephone,
copier, and fax machine.
Type 42 WPM
References -Furnished upon Request
Contact this candidate