Customer Service Representative
Resume:
Mae Maxwell
**** **. ******* ****, **** ****
Columbia, SC 29210
Mobile: 347-***-**** Fax: 803-***-****
*************@*****.***
objective
To obtain a challenging position to best utilize my excellent customer
service, computer, managerial, administrative/clerical, and security
skills.
Experience
Teletech@home 06/20/2011- Present
Inbound Customer Service Representative
. Utilize Expert Insite to log calls
. Walk students through updating profile
. Make updates to profiles
. Reset passwords
. Walk students through enrolling in courses
. Create new student records
. Enroll students in courses
. Cancel and reschedule student registrations
. Substitute students for courses
. Reschedule students for courses
. Walk students through printing certificates
. Receive requests from students that need replacement certificates and
send request to back office
. Assist instructors by viewing and locating instructor record statuses
and certification information
. Assist instructors with accessing the instructor's corner
. Assist instructors with locating and downloading instructor course
materials
. Generate reports in ARC Learning Center, as needed
. Use purchase order as payment for enrolling students in courses.
Lowe's 03/26/2011 - 06/17/2011
Front End Cashier/Seasonal Temp
. Provide excellent customer service to Lowes' consumers by checking
them out at time of purchase utilizing cash register
. Practice professional courtesy, respect, greeting them with a smile,
acknowledging them at all times
. Ensure that those needing loading receives it, as well as those
needing assistance in any department
. Accept Lowe's account payments using Lowe's cards, checks, debit and
credit cards, and cash
Wal*Mart Super Center, Columbia SC 11/2010 - 12/2010
Cashier/In Stock Overnight/Seasonal Position
. Provided customer service to customers by checking them out at time of
purchase utilized cash register
. Zoned
. Unloaded trucks and pallets, placed merchandise in their prospective
places
. Assisted customers with questions relating to product location, price
lookups, etc.
. Greeted customers always with a smile, making them feel welcomed and
acknowledged
Teletech@Home 10/2010 - 01/17/2011
Inbound Customer Service Call Center/Best Buy/Seasonal Position
. Received inbound calls from customers for Best Buy
. Assisted customers with orders placed online (status, cancelations,
modifications, change shipping methods, store pickups, place orders.
. Utilized Yantra, Breeze, DC Locator, Express Lane
Richland Community Health Care Association, Inc. /Temp Columbia, SC
08/2010 - 11/2010
Social Work Aide/Temporary Position through the STEP Program
. Assisted Social Workers with the interviewing and application process
for patients applying for medical coverage
. Assisted patients with filling out applications
. Corresponded with physicians to sign and update med request
applications and PAP applications
. Corresponded with various pharmacies via mail and phone
. Help clients fill out PAP (Patient Assistant Program) applications
. Researched medications in med system
. Ordered patients meds from various pharmacies via phone and or
application
. Ordered refills for patients via phone and or application
. Logged medications in system
. Computed sliding fee scale and level for clients
. Greeted and escort clients
. Corresponded via phone with clients
. Generated spread sheets for all clientele
. Followed up with clients on paper work needed
. Notify patients via phone and email of their meds having been
delivered to us for them to pick up.
Carson & Associates Realtors Columbia, SC
04/2010 - 06/2010
Receptionist/Work Experience Program through Public Assistance
* Handled all incoming calls
* Scheduled appointments
* Received and made payments
* Filed, faxed, emailed documents
* Corresponded with agents
Care Pro Medical One Columbia, SC 10/2006
- 05/2009
Personal Care Assistant/Very Part Time
. Assisted disabled adults with living in their homes instead of rehab
and homes for disabled adults
. Provided nutritious meals to ensure healthy living
. Provided transportation to and from appointments
. Scheduled appointments
. Shopped for groceries and household products
. Bathed and groomed
. Provided companionship, encouragement, love and care
New York City Board of Education New York, NY
12/1983-6/2006
Administrative Associate
* Made and filled out purchase orders
* Took inventory and kept manual logs
* Handled postage machine and sent out mail, received and distributed
* Escorted disabled students to and from their destination
* Scheduled appointments and handled special projects with a time limit
* Made, answered and transferred calls to proper destination
* Typed reports for psychologists and other clinicians
* Corresponded with parents of disabled students about their children's,
placement, welfare and evaluations
* Assisted record room manager with the running of the record room from
A - Z
* Faxed, Xeroxed, filed, and pulled files for next day's exams, and
reviews, etc.
* Received referrals, perused for legal completion, entered them into
CAP and OSIS
System
. Handled review desk, evaluation desk, placement desk, and CAP data
entry desk which involved: scheduling appointments, corresponding with
parents, private, parochial, pre, and all other levels of schools, and
hospitals for various review outcomes
Education
American InterContinental University Hoffman Estates, IL
Present
Bachelor of Business Administration
. Concentration: HealthCare Management
. Anticipated Graduation: 2/2012
American InterContinental University Hoffman Estates, IL
7/2010
Associate of Arts in Business Administration
. Concentration: Criminal Justice Administration
SKILLS
. Excellent customer service, managerial and organizational skills
. Knowledge of multi phone lines, fax, email, internet
. MS Office (Word, Power Point, Excel, Outlook)
. Alpha and numerical data entry
. Quick Books
. Type 55wpm with 97% accuracy
. Knowledge of CAP system
. Knowledge of OSIS system
. Knowledge of Health Port
. Knowledge of Needy Meds System
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