Customer Service Manager
Resume:
Kim McDaniel
Watertown, TN ****4
My goal is to find satisfaction in my accomplishments using my skills and creativity.
**** – 2011 Cracker Barrel Old Country Store, Lebanon, TN
2001 to 2011 Facility Services Coordinator
Worked closely with five Regional Project managers to maintain 131 locations in regards
to the maintenance of the building, property and equipment. Purchased new
equipment, coordinated maintenance of existing equipment, kept warranty and contract
information, tracked all open jobs until work was completed and invoice was received, processed
invoices for payment, processed expense reports, took calls from store managers regarding
facility issues, placed calls to vendors for service. Kept records of capital expenses. Notified
Project Managers, store managers, district managers and regional VP’s of the status of all open
jobs. Excellent customer service, multi-tasking and prioritizing skills.
1997 to 2001 Secretary, Decorative Fixtures Department
Provided administrative assistance to the Manager/Buyer of Decorative Fixtures.
Took calls from buyers and sellers of antiques, as well as guests that had questions.
Conducted tours of the Décor Warehouse. Processed time sheets of all warehouse personnel.
Assisted in tracking inventory and maintaining records.
1997 R.E. West, Lebanon, TN
Truck driver. Made long haul trips to Los Angeles and Canada.
1991 – 1997 Cracker Barrel Old Country Store, Lebanon, TN
1991 to 1997 Benefits Coordinator
Assisted new employees with benefits enrollment. Collected COBRA payments.
Took calls from store employees that had questions regarding their insurance benefits.
1988 – 1991 Medicare, Nashville, TN
Claims processor. Data entry of Medicare claims submitted by physicians, including verification
of correct coding.
1985 – 1988 Tubb Printing Company, Mt. Juliet, TN
Negative stripper and Layout artist
Stripped negatives and burned plates for four color offset press.
Assisted customers with layout and design.
Education Mt. Juliet High School, graduate, 1987
Completed Marketing course 1989
Interests Painting, Sculpting, Precious metal jewelry designs and creation,
Culinary arts, Volunteering time and services to animal welfare events.
References Available upon request
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