Customer Service Manager
Resume:
Nick Detaranto
Mount Arlington, NJ
07856
**********@***.***
PROFESSIONAL EXPERIENCE
The Port Authority of New York and New Jersey-New York City
January 2009 to Present
Manager, Credit, Collections & Accounts Receivable Division
Administer accounts receivable systems including lockbox operations to
ensure accuracy of financial reports and information. Work closely with the
Law Department and all line and staff departments to ensure that the Port
Authority collections procedures are adhered to. Evaluate the financial
condition of existing or potential tenants and assist in resolving
outstanding issues while reducing DSO and improving cash flow.
Ensure adherence to the established policies and procedures for monitoring
accounts receivable balances. Establish and enforce the Port Authority's
credit policies in conjunction with the Treasurer and Chief financial
Officer to protect the PA's interests and safeguard its assets. Provide
detailed and well-documented analysis to support decisions under existing
policies.
Develop and maintain professional contacts with PA executive management
staff and representatives of outside organizations to communicate PA
policies and to effect resolution of amounts due to the agency. Implements
productivity/ process improvements that increase revenues, process
efficiency, customer service, and/or reduce costs.
Manage and direct the activities of the Credit, Collections and Accounts
Receivable Division, including motivating staff, seeking improvements in
staff productivity and utilization of staff.
Review and recommend transferring of delinquent accounts to outside
collection agency for further handling.
AIG Insurance Co. Parsippany, NJ
1994 to 2009
A/R Billing and Collections Manager, Operations Research
Lead and develop thirteen Collections Representatives. Accountable for
maintaining a
precise billing process ensuring that invoicing is valid, accurate,
complete and
properly reflecting contract terms. Conduct audits of billings and
adjustments.
Partner with Operations, Underwriting and Premium Audit teams to resolve
disputes, service issues and audit issues.
Collaborate to support Collection Representatives in the resolution of
inquires
From insured and producers, maintain proactive contracts with delinquent
balance
customers concentrating on highest dollars outstanding.
Monitor cash application and adjustments procedures ensuring customer
accounts
are accurate and updated in a timely manner.
Represent the billing team on various projects and system initiatives and
actively
support AIG Quality Management system.
Review work for accuracy and compliance with departmental guidelines.
Proactively evaluate services provided and implement changes necessary to
maintain outstanding service levels. Recommend changes as appropriate.
Managerial responsibilities include: hires, promotions, terminations,
compensation administration, timekeeping, and training and development.
Crum & Forster Insurance Company, Parsippany, NJ
1992-1994
Sr. Team Leader
Oversaw agency bill accounts for 85 producers nationwide. Maintained
accounts
and cash applications, and managed customers service inquires. Worked
collection accounts for high dollar amounts and was responsible for two
collection agencies.
C N A Insurance Company, Parsippany, NJ
1987-1991
Team Leader/Collections Unit
Partnered with Legal and Underwriting Departments on delinquent accounts
while
managing posting of cash, commission adjustments and audit disputes for 45
top tier
producers. Worked large balance legal collections files and was responsible
for three outside collection agencies.
EDUCATION
Centenary College, NJ
MBA, Business 2009
Member of Phi Theta Kappa Honor Society
SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Access, PeopleSoft, SAP
Contact this candidate