Customer Service Management

Elena Hrytsay

Phone: 916-***-**** Email: ********@*****.***

Address: **** **** ******* ****** #*** ( West Sacramento, CA 95691

Detail-oriented, dedicated, and highly motivated Management Professional

with a B.S. in Business Administration and a minor in Criminal Justice from

California State University. Solid analytical, communication,

interpersonal, and leadership skills. Currently seeking a position in

Business Administration or Criminal Justice which will utilize all skills,

abilities, and areas of expertise as follows:

Business Administration Criminal Justice Staff

Law Enforcement Training/Supervision

Operations Management Ethics & Integrity Policy Enforcement

Customer Service Critical Thinking Time Management

Performance Management Problem Solving

Education History

California State University ( Sacramento, CA

B.S. in Business Administration: General Management ~ Minor in Criminal

Justice (May 2011)

3.46 GPA ~ Dean's Honor List (2005 - 2011)

Sacramento City Community College ( Sacramento, CA

General Education Courses ~ 3.63 GPA Transferred to California State

University (Aug. 2008)

Professional Profile

Payless Shoe Source Sacramento, CA

Sept. 2005 - Present

Assistant Store Manager

< Oversaw store operations, enforced policies/procedures, trained and

developed staff, handled performance management, and ensured exemplary

customer service.

Los Rios Community College District Sacramento, CA

Sept. 2006 - Oct. 2006

Computer Lab Student Aide

< Assisted students with hardware/software, monitored lab activities, and

ensured all lab and school policies were adhered to.

Skills

Technical: MS Office (Word, Excel, PowerPoint, Publisher, Outlook),

Internet Explorer, Mozilla Firefox

Language: English, Russian, Ukrainian

Community Involvement

Performs written and oral translations/interpretations for the community in

several languages.

References

Available Upon Request [pic]

Contact this candidate