Customer Service Human Resources

**** ******* ****, ********* *-***

Upper Darby, PA19082

AKIRA J. BROWN, MHRM 484-***-****

E-mail: *****.*.******@*****.***

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PROFESSIONAL PROFILE

Solid record of fast-track performance-based promotions and leadership abilities

Successful working independently with minimal supervision under tight deadlines

Detail-oriented team player skilled in complex problem resolution and strategic planning

Knowledgeable in multi-state and federal laws pertaining to employment and payroll

1600 Garrett Road, Apartment I-208

Upper Darby, PA19082

AKIRA J. BROWN, MHRM 484-***-****

E-mail: *****.*.******@*****.***

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PROFESSIONAL EXPERIENCE

COMCAST PHILADELPHIA, PA 2010 - PRESENT

Payroll Practitioner

Researching and resolving pay issues within operational and service level agreement timeframes

Providing high-quality customer service while handling sensitive payroll matters

Partnering with the Employee Service Center to resolve complex escalated issues

Developing SAP system reports to improve audit quality as well assure both SOX and SAS70 compliance

Maintaining HRIS database as it applies to employee information

Creating and amending procedures for payroll department processing

Training payroll department members on auditing tools

Working with field HR/Payroll and third party vendor to determine short term disability compensation due to

employees

Initiated and participated in revision of short term disability auditing policy and procedure to reduce over payments

including the facilitating of meetings with payroll executives

UNITEK GLOBAL SERVICES BLUE BELL, PA 2008 – 2010

Corporate Payroll Administrator

Imported and entered payroll hours for over 800 hourly, piece rate, and salaried multi-state employees

Reconciled and corrected payroll issues for support staff and field employees

Met payroll deadlines for live transmit to ADP payroll

Entered and calculated tax data, direct deposits, deductions, and benefit adjustments

Verified and entered new hire paperwork into HRB, ADP, Enterprise, and H&E Reports

Worked with field operations to ensure company was operating according to legal guidelines

Assisted and resolved payroll discrepancies, paid time off issues, and insurance deduction errors

Created manual checks for terminated, unpaid, and incorrectly paid employees

Researched and adjusted employee status for active and non-paid employees

Investigated and reconciled stale dated checks across all divisions

Generated analytical reports detailing labor statistics, new hires, overtime compensation per company and total head

count on weekly basis that were presented to Executive team and Board members

Documented employee issues and worked closely with Human Resources to resolve issues

Processed terminations in accordance to individual state laws

Maintained employee records in ADP Enterprise

Processed employee changes including promotions, demotions, rate changes, and corrective actions

Responsible for keeping abreast of multi-state laws

IRONWOOD COMMUNICATIONS (ACQUIRED BY UNITEK USA) WARMINSTER, PA 2005 – 2008

Human Resources Coordinator / Payroll Administrator

Input hours submitted by technicians and support staff for several locations in DE, NJ, and PA

Researched and reconciled zero-net pay issues to ensure employees were paid for work completed

1600 Garrett Road, Apartment I-208

Upper Darby, PA19082

AKIRA J. BROWN, MHRM 484-***-****

E-mail: *****.*.******@*****.***

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Conducted payroll audits and completed payroll journal entries

Maintained contractor invoices, back-charged contractors for multiple locations, and distributed invoices to

appropriate site managers

Scheduled employee training classes, assigned new hire start dates, and participated in exit interviews

Assisted with creating training materials, as well as development / positive reinforcement presentations

Implemented and conducted orientation for all new hires for multiple locations

Trained Administrative Assistants on responsibilities and explained expectations within position

Sourced, recruited, and conducted candidate interviews to determine suitability based on relevant work experience

and skills

Reviewed, managed, processed, and submitted all new hire information to corporate office

Followed-up with all candidates regarding employment eligibility and offer letters

Created system that enhanced resume tracking and applicant flow from initial contact

Prepared and conducted employee performance reviews

Administered disciplinary controls as necessary according to company policy

Handled benefit administration including enrolling, terminating, coordination, and communication

Acted as liaison between corporate office and local sites in matters of employee relations, benefits administration,

and labor relations

Supervised light duty employees during assigned times in local offices

EDUCATION

Master of Business Administration American InterContinental University Hoffman Estates, IL 2011

Concentration in Human Resource Management

Bachelor of Business Administration American InterContinental University Hoffman Estates, IL 2008

Concentration in Human Resource Management

SKILLS / TRAINING / AFFILIATIONS

Microsoft Office Suite • ADP Enterprise • HRB • Report Smith • ADP PCPW • PROS • Oracle • SAP •

SharePoint • Database Management

Society of Human Resource Management, Member

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