Customer Service Human Resources
Resume:
Conroe, Tx. ***** ***********@*******.***
Erica Moore
Objective A position with growth potential where my discipline, positive attitude,
professionalism, and untiring efforts and interest can be utilized.
Experience 10/2010-1/2011 The Calvert Company Jackson, Ms.
Field Service Tech Coordinator
• Responsible for maintaining and monitoring travel and expense reporting.
Coordinated with prospective clients and ensured their objectives were met.
Managed schedules for technicians and assured adherence to company
objectives. Oversaw operational functions for the office.
3/2010-9/2010 Health Management Systems Jackson, Ms.
Provider Relations Representative
• Utilized computer system to monitor current case loads. Coordinated closely
with providers to ensure compliance with processes and policies. Screened
records for accuracy and updated as necessary.
2/1998-1/2009 RFW, Inc. dba McDonalds Byram, Ms.
Human Resource/Office Manager
• Primarily responsible for daily human resource operations of two
McDonalds stores employing 125 employees. Consisting of compliance with
current federal EEO guidelines, payroll, unemployment policies, annual
payroll tax reconciliations, benefit packages, and office management for RFW,
Inc. with secondary functions as financial officer ensuring all fiduciary
responsibilities were administered.
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Education 1996 Alaska Computer Institute Anchorage, Ak.
• Valedictorian & Directors list
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Computer Skills Microsoft Word, Word Perfect, Windows, Excel, 10-key, Outlook
Express, Powerpoint.
• Comprehensive and coherent writer, Self-starter, Reliable, Effective
communicator.
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Summary of I am an experienced Customer Service advocate with 13 years of active work
Qualifications history to offer. The most relevant with RFW, Inc. dba McDonalds.
• I will bring focus on quality and ease of use for your current and future
customer base.
• I have over 10 years of experience in the Human Resources/Office
Management Field, with emphasis on employer specific guidelines.
Contact this candidate