Technician Software

Judy Bostic

631-***-**** - *******@*****.***

Skills:

Proficient with Microsoft Windows Operating Systems and Server Equipment,

Desktop/Laptop

Cable and DSL installation, Microsoft Exchange, Active Directory, Remote

Access via Citrix, TCP/IP, Point-Of-Sale (POS) equipment, PC Anywhere;

BlackBerry and other PDAs

HP/Dell/Xerox LaserJet and OfficeJet Printer installation, troubleshooting

and repair

Hands-on experience with Virtual Private Networking (VPN), Cisco Routers

and Switches

MAC PCs, HP Server, HTML, Adobe Photoshop/Acrobat

Fluent in Spanish (speaking, reading and writing)

Intense Work Ethic and Strong Ability to Multitask

Education:

A+ Certification - September 2001

AAS in Secretarial Science, Suffolk County Community College, Brentwood, NY

Advanced Spanish Language Certificate, Accent on Language, Language School,

New York, NY

Experience:

Cablevision Systems Corp. 12/2008-4/2010

Field Service Analyst (in-house)

Support 500+ users on Microsoft Windows XP and 2000 desktops and laptops

via telephone, remote and desk side in Novell corporate environment

Software deployment utilizing network and third-party resources such as

Novell Network Application Launcher (NAL) and Computer Associates Software

Delivery

Set up New Users, Moves, Adds and Password Changes using Active Directory

Configure wireless devices including BlackBerrys, Palm Pilots, laptops,

cellular telephones

Recover data from unusable PCs and Laptops

Build new machines manually and utilizing Ghost and in-house imaging

software

Enter all problems and solutions into Remedy database to open, follow up

and close work orders

Assist users with document loss, corruption and file storage including

archives

Migrate systems from Windows 2000 to Windows XP operating system

Install/repair/replace local and network printers, fax machines, scanners,

monitors, network interface cards, expansion cards, compact disks

drives/hard drives

Assist in maintaining "Asset Center" database

Assist in testing and implementing new application releases and updates

Set up projectors and laptops for meetings

Kick My Computer, LLC 8/2005-12/2008

Owner/Operator

Clients: (Kick My Computer, LLC)

Dalco, Inc. - Contract Cisco Installation Technician

SBC/UHG offices - upgrade telephone systems to VOIP - rack and stack

telephone hardware; move/install Cat 5 copper cables from old to new

network switch; install switches and re-patch users to new switches;

install and test Cisco IP telephones using CallManager

Pomeroy IT Solutions - Contract Computer Service Technician/Point-of Sale

Service Technician

Federal Express/Kinkos local branch stores - upgraded hardware and software

for point-of-sale (POS) systems including touch screens, pinpads, pole

displays, desktops, hand scanners

Randstad local branch offices - set up and configured new desktop systems;

performed local and network data migration from Windows 98 to Windows XP.

Trained users on Outlook configuration and use. File migration. Manually

transferred .pst and other files when necessary

7-11 branch stores - installed electronic card swipe peripherals

Best Buy stores - upgraded point-of-sale (POS) systems and USCAN systems

Home Depot stores - installed new laptops onto inventory carts

Aus Information Systems - Contract Cisco Installation Technician

Dominos - installation of preconfigured Cisco equipment

Foot Locker - installation of preconfigured Cisco equipment

National IT Services - replaced scanner assembly on HP Laserjet printers

Progressive Office - troubleshot and repaired HP Officejet printers

GA Services, LLC - replaced signature capture credit card devices

Flex-Resources - Contract Computer Technician/Point-of-Sale Service

Technician

Federal Express/Kinkos local branch stores - upgraded photo kiosk hardware

and software

Home Depot stores - installed new laptops on inventory carts

Gymboree stores - replaced cash register printers

Stop & Shop - installed self-check out lanes; Software and hardware upgrade

of back office equipment

Starbucks Stores - upgraded back office and network equipment and registers

Prince William County Police Department 12/2004-6/2005

Computer Information Specialist

Organized computer migration and move for 1000+ users including manually

configuring Microsoft Outlook, Word and Excel files and folders

Trained department staff in Windows including using Outlook and other

Microsoft and proprietary software operating in a network environment

Configured and maintained Outlook local and network distribution lists,

signatures and email rules

Installed Taser equipment, cd roms, and other miscellaneous and proprietary

hardware and software

Researched, purchased and implemented software and licenses

Cleared backed up entry issues for 911 call center on proprietary software

Administered security access rights using Active Directory and numerous

databases including Access

Recommended hardware, software and network solutions to address end-user

problems and needs

Retrieved backup data and advised on data security protection and recovery

Wrote, tested, documented and maintained standard utility programming code

Herrick Feinstein, LLP 9/2001-10/2003

Help Desk Technician II

Supported 500+ users on Windows 95/98/2000 NT desktops and laptops via

telephone, remote and desk side in corporate office and two remote offices

Supported at-home employees using Citrix and RealVNC

Trained users on new operating systems and proprietary legal software

including Outlook address book/Microsoft Word merges, Outlook archiving,

.pst and .pab files, calendar, contacts and personal folders

Configured and maintained Outlook local and network user security rights,

new email accounts, archive rules, distribution lists, signatures, local

folders and vacation messages

Configured and supported Avaya telephone system including conference

telephones and videoconference technology

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