Customer Service Sales

J AGRUTI PATEL

**** *** **** **** • Hanover Park, IL 60133

***********@*****.*** • 630-***-**** (cell)

PROFESSIONAL INVENTORY PROFILE

SPECIALIST

Buyer / Planner / Coordinator / Manager

OBJECTIVE

CAREER

To build my career in purchasing and inventory management utilizing my people skills and knowledge of

finance.

PROFESSIONAL EXPERIENCE

CAPITAL FINANCIAL BANCORP INC

Loan Processor (August 2010 to January 2011)

Responsible for customer loan analysis and preliminary recommendations for loan approval .

Process Conventional and FHA loans.

Analyze financial statements and tax returns.

Review all loan submissions and verify rebuttal conditions provided by borrowers .

Provide customer service support to loan officers, borrowers, and banks .

Perform audit functions of loan origination, processing, and administration .

FIFTH THIRD BANK

Relationship Manager (August 2007 to July 2010)

Manage Woodfield Center Fifth Third branch in the absence of branch manager.

Order and oversee the purchase of bank supplies by other staff.

Audit cash vault and teller cash drawers on a monthly basis.

Review monthly branch P&L with manager.

Support underwriting department to monitor consumer loans until booked.

Work with bank staff to identify valid sales leads for crosselling of bank products.

Gather and review customer analysis reports to recommend appropriate banking products to

specific customers.

Participate in customer awareness drives for bank products and services.

Resolve customer service issues independently whilst overseeing the same tasks by staff.

…continued…

JAGRUTI PATEL • Page 2

TMG SOLUTIONS, INC.

Merchandise Coordinator (Feb 2002 – March 2003)

Oversaw floor placement of clothing items products for maximum potential of sales in this

department store.

Determine appropriate products for repurchase and display on store display items.

Monitor quantity of sales by product item and product type, and communicate results to

management team.

Develop product sales reports which contained markdowns, markups, returns, and sales,

etc.

Place purchase orders for new and popular items directly through store inventory

management system.

MOTOROLA

Buyer (July 2000 – October 2002)

Review purchase requisition orders and ascertain all information for completeness and accuracy.

Enter buy order information into Oracle, a company-wide inventory database system.

Create and distribute completed purchase orders to appropriate parties for analysis and

discussion.

Determine material requirements from engineering and production schedules whilst maintain

inventory at planned levels.

Plan, schedules, and direct the movement of materials through the production cycle.

Evaluate vendor reliability through company-specific vendor quality checklists.

Seek out and forge relationships with new vendors for new & existing products.

NORDSTROMS

Supervisor (May 1996 – April 1999)

Review merchandise reports for authenticity and accuracy whilst reconciling them for

departmental needs.

Audit merchandise received from warehouse for quantity ordered from purchase/requisition order

forms.

Set up sales floor for effective product placement for maximum sales.

Analyze product markdowns and markups.

** *** **

EDUCATIONAL BACKGROUND

Bachelor of Arts in Business Administration, Concentration in Operations Management

DEVRY INSTITUTE OF TECHNOLOGY – ADDISON, IL, February 1999

• Senior Project at Nordstrom’s remodeling the customer service department.

Contact this candidate