Customer Service Manager

STACY ANN WILLOUGHBY

Atlanta, GA *****

Home 770-***-**** Cell 678-***-****

***********@*****.***

OBJECTIVE

I am seeking an opportunity to utilize my vast experience in

administrative support and customer service. I welcome opportunities

to learn, advance, and continue to grow in experience

and my knowledge base.

SKILLS

Data entry

Coordinate print production

Order processing

Quality control

Accounts receivable/payable

Office management

Inventory management

Staff management

Inbound/outbound calls

Familiar with phone and voice mail systems

Proficient in Microsoft Excel, Word, Windows 7, Vista, Solomon, Outlook, QuickBooks, JD

Edwards, AS/400 and Lotus Notes.

Home Office Includes: Windows 7, Fax, Copier, Printer, High-Speed Internet, and a

Separate Phone Line with a Corded Telephone.

WORK HISTORY

Sabbatical

September 2004-Present

Position at Solarcom was eliminated Cared for terminally ill family member

Solarcom Holdings, LLC

July 2002 – September 2004

Copy Center Coordinator/Receptionist

Managed production printers and copiers operations

Managed job processes:

Job setting Stapling

Manage job queues Stitching

Process files Shrink wrap

Print jobs Drilling

Folding Cutting

Envelope/binder insertion

Processed monthly reports and copier meter readings

Monitored and managed paper, binders supplies

Maintained copy machines; provided routine maintenance, calling outside service

representative as necessary

Managed copy projects for marketing, accounting, HR, engineering and legal departments.

Scanning legal documents using AS/400

Lamination, burning CD’s and literature orders

Receptionist

Answered phones, recording the calls, then directing to the appropriate person

Received, tracked and distributed courier packages

Greet and assists employees and visitors

Fulton Communications

Nov. 1992 – Dec. 2001

Receptionist

Received, processed, and recorded branch phone calls.

Greeted, and assisted employees and visitors

Customer Service Representative / Customer Service Assistant Mgr.

Addressed Customer and Associate concerns; provided decisions and resources that facilitate

problem resolution

Handled inbound calls in call center taking orders and service calls and answering questions on

work order status

Accounting duties

Knowledge of Sprint, Vodavi, NEC, Cortelco, Intertel, Lucent, Mitel and Cisco phone and voice

mail systems

Service dispatch for technicians out in the field

Data entry and tele-sales executive

Provided quotes to customers for adds, move’s or changes

Technical support for customers and technicians in-house or customer site

Ordered new phone lines at customer request

Administrative support for management and sales

Managed supplies, copiers, and events

Customer Service Assistant Manager

Substitute when the Service Manager was in/out of the office or unavailable

Managed the Service Department which included Customer Service Rep’s and the Service

Technicians (An average of 14 employees’)

Previously employed as Receptionist with Hunter Douglas

(April 1991-November 1992).

EDUCATION

Norcross High School, Norcross, GA 1984 - 1987

Marriott Lenox, Atlanta, GA

Customer Service Seminar, 1993

CNN Center, Atlanta, GA

Customer Service Seminar, 1994

Bellsouth, Tucker, GA

Telephone Etiquette Seminar, 1998

*References available upon request

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