Customer Service Assistant

Location:

Posted:

August 12, 2011

PAULA A. NOEL

Clendenin, WV 25045

Objective

To secure a professional position at a progressive company, who as a vital member of the team, is

an important contributor to the facility’s financial and organizational goals.

Summary of Qualifications

• Computer experience: Microsoft Word, Word Perfect 9, Windows XP, Vista and Seven.

• Strong typing skills…range of 80-85 wpm.

• Excellent organizational, communication and multi-tasking skills

• Proven ability to initiate, maintain and develop positive business relationships

Professional Experience

WV ORTHOTIC & PROSTHETIC CENTER – 64 Brookshire Lane, Beckley, WV

5/02 – 7/10 Supervisor – Audrey Lett Phone - 304-***-****

Office Assistant / Medical Receptionist

• Performed general office tasks of filing, typing, copying and mailing correspondence

• Responsibility of transcribing and filing dictation for three Orthotists/Prosthetists

• Assisted with answering multi-line phone system when necessary

CITY NATIONAL BANK – Brooks Street, Charleston, WV

11/98 – 4/01 Supervisor – Ann Laws

Customer Service Representative / Mortgage Loan Processing Assistant

• Monitored/reported weekly pipeline activity of mortgage loan applications to supervisor

• Phoned borrowers, loan officers and realtors weekly with status of their loans

• Ordered title work and appraisals; Copied and mailed correspondence to customers

• Performed general office duties of copying, faxing and composing letters

BANK ONE MORTGAGE CORPORATION – Virginia Street, Charleston, WV

6/87 – 11/98 Supervisor – John Ballengee

Receptionist / Office Assistant

• Answered and transferred calls on 18 line switchboard / Took detailed messages

• Greeted and directed the public / Sorted and delivered incoming mail to personnel

• Performed general office tasks of typing correspondence, filing and copying

• Input overflow mortgage loan applications on IBM laptop computer for Loan Officers

• Ordered title work / appraisals for BOMC’s processing center located in Ohio

• Prepared, mailed and tracked UPS packages for our office secretary.