Medical Assistant Quality Assurance

ISABEL GONZALEZ

**** **** **. ***********, ** ***04 • Tel: 661-***-**** • Cell: 661-***-****

******.**@*****.***

OBJECTIVE

Medical Assistant with 7 years’ experience managing private health care and aesthetic facilities.

• Strong command of medical procedures and terminology.

• Well organized and reliable under pressure.

• Effective Bi-Lingual communication skills to train, challenge and motivate staff.

PROFESSIONAL EXPERIENCE

Ajitpal S. Tiwana MD Bakersfield, CA May 2008

to Apr 2010

Medical Office Administrator

Maintained appointment calendars, schedules, medical records and financial logs, worked directly with patients and

service providers to identify and resolve health concerns, process, and monitoring of purchase orders.

• Exceptional handling of administrative duties that promotes high standards of patient satisfaction.

• Constructed research of skin care products to formulate treatments customized to each patient.

• Contributed creative ideas for sales advertisements and marketing strategies that lead to an increase of new

patients.

Vinod Kumar MD Bakersfield, CA Dec 2007

to May 2008

Medical Office Staff

Provided excellent care of patients by foreseeing their needs and taking appropriate measures collect and process

patient payments, schedule testing, managed referrals to specialists, determined patients insurance eligibility.

• Maximized patient compliance by restructuring the hours of nuclear testing.

• Prepared, maintained, and ensured accurate documentation of medical records.

• Educated, administered, authorized patient medication refills.

A. George Elias MD Bakersfield, CA Feb 2004

to Dec 2007

Medical Office Manager

Actively involved in all phases of setting up a private facility, managed day to day office activities: establishing priorities,

monitoring staff of 4, conducted staff meetings to develop solutions for improving patient services.

• Responsible with the processing of patients complaints in accordance with providers’ policies.

• Helped implement practice's quality assurance and control program.

• Efforts improved patient care and satisfaction.

EDUCATION

South University Associate of Science

Degree in Allied Health

Savannah, GA Sep

2010 to Present

Currently attending South University in pursue of AS in Allied Health Science due to complete 6/2011

California College of Vocational Careers

Medical Assistant

Bakersfield, CA May

2003 to Jan 2004

Earned certificates in EKG's, Medisoft, Injections, Venipuncture and Medical Assistant.

• Academic honors through completion of course, Honored with the student leadership award

Bakersfield College

Emergency medical technologies

Bakersfield, CA Aug

1998 to May 1999

Studies focused on related course work, spare time was utilized as a volunteer at the local The Center for the blind.

Helped coordinate projects, group activities and assisting members develop their social skills.

• Maintained 3.5 GPA

MEMBERSHIPS

Member of the American Association of Medical Aesthetics

SOFTWARE/SYSTEM SKILLS

Medisoft, Microsoft Word, Office, Excel and Outlook, Visia Skin analysis system

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