Customer Service Manager

Profile

Motivated, personable business professional with a college degrees and a

successful 17-year track record of Customer Service Talent for quickly

mastering technology - recently completed Microsoft Office Suite

certificate course. Diplomatic and tactful with professionals and non-

professionals at all levels. Flexible and versatile - able to maintain a

sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline-

driven environments. Excellent team-building skills.

Skills Summary

Written Correspondence Computer Savvy Knowledge of Insurance

General Office Skills Customer Service Billing

Scheduling Knowledge of

Accounting/Bookkeeping

Front-Office Operations

Employment History

Pitney Bowes Government solutions

House of representatives Contract

Customer Service Rep / Clerk II

Bio-Packaging / Biotech Environment

April 2008 - July 2011

While compiling with all established OSHA health, safety and security

standards associated with a hazardous work environment. Open and test

incoming packages for United States Congress. Demonstrate flexibility in

satisfying customer demands in a high volume production environment,

consistently adhere to business guidelines. Take directions from team

leads and or department manager. Participate in cross training.

Maintain all log and reporting documentation, attention to detail.

Adhere to all safety procedures

Digital Processing Associate/ Admin Support- Biotech Environment

March 2006 - April 2008

While compiling with all established OSHA health, safety and security

standards associated with a hazardous work environment. Scanning of

incoming mail. Performing quality checks on material scanned into the

system. Lift large bundles of mail and overnight packages. Handle time-

sensitive and confidential mail. Data Entry, maintain the highest level

of customer service while demonstrating a friendly and cooperative

attitude, demonstrate flexibility in satisfying customer demands in a

high volume production environment, all while consistently adhering to

the company's guild lines. Taking direction from team leads and site

manager. Maintain all logs and reports, attention to detail.

Open/Test - Biotech Environment

March 2004 - February 2006

While compiling with all established OSHA health, safety and security

standards associated with a hazardous work environment. Open and test

incoming mail for United States Congress. Demonstrate flexibility in

satisfying customer demands in a high volume production environment,

consistently adhere to business guidelines. Take directions from team

leads and or department manager. Participate in cross training.

Maintain all log and reporting documentation, attention to detail.

Adhere to all safety procedures.

Education

Fortis College online

ASSOCIATE'S DEGREE IN MEDICAL BILLING AND CODING

October 2011

GPA: 3.89/4.0

AUTOMATION ACADEMY

Washington, D.C.

Data Entry Certificate 1987

GPA: 3.95/4.0

P.S.I.

Silver Springs, MD

Computer Programming Certificate 1991

GPA: 3.0/3.50

Reference Provided Upon Request

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