Customer Service Administrative Assistant

Nicole Leonard

**** **** ***** ******* *****

Jacksonville, Florida 32246

Email: ******.*******@***.**********.*** Mobile: 904-***-****

O BJECTIVE

Seeking a challenging position within a growth-oriented organization allowing me to further

utilize and increase my abilities in customer relations, public/employee relations, and/or office

administration

E XPERIENCE

HR Recruiting Administrative Assistant J uly 2010 to Present

Convergys, Corporation Jacksonville, FL

(Temporary assignment, extended numerous times)

Job responsibilities including but not limited to

Conducted Candidate Pre-screens

Administered and monitored all pre-employment assessments

Scheduled Interviews

Assisted Senior recruiter with multiple aspects of recruiting

Prepared and maintained multiple spreadsheets with up-to-date hiring information in

support

Conducted interviews via Phone and face-to-face

Assisted candidates throughout the application and hiring processes via multiple

methods of communication including email, phone, in person

Processed I-9's and New Hire Paperwork via HireXpress

Issued and monitored all background requests via HireRight.

Administrative Assistant May 2008 to August 2009

Taylor Bean & Whitaker Mortgage Corp Ponte Vedra, FL

Responsible for greeting and coordinating visitors

Answering multi-line switchboard for office of 45+ employees

Responsible for interpreting callers needs and transferring accordingly

Handled all official company correspondence including, but not limited to, Sorting,

Filing and/or Delivering, and creating log spreadsheets in Excel associated with

company correspondence

Provided inter officer assistance throughout the office

Completed all Data Entry on Table Funded loans

Completed employment verifications via outbound calling

Responsible for Shipping and Tracking all office packages

Assistant Manager October 2007 to December 2008

Suddenly Slender You Jacksonville, FL

Assisted owner with office operations of a body wrap/beauty/weight management

facility

Greeted and assisted customers in their preparation for treatment

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Received and processed payments, accounts receivables and payables

Provided secretarial/administrative assistance for coordinating advertising deadline and

layouts for print and email material

Data Entry for all financial data using QuickBooks while handling credit card banking,

payroll and accounting functions in the daily business

Maintained client data base in Excel, Outlook, and Constant Contact

Assisted with creating and generating monthly newsletters

Answered and managed a multi-line phone system

Assisted customers and potential customers with their inquiries and setting of

appointments

Obtained state license to perform the activities of a Body Wrap Specialist

Excellent customer service skills and treated each client with special care

S KILLS

Excellent Typing Skills: 80+ WPM

Excellent Phone Manners and Office etiquette

Superior Customer Service Skills

Strong Organizational Skills

Excellent Time Management Skills

Proficient in all Windows desktop productivity tools including Microsoft Office, Excel,

PowerPoint, Outlook

Proficient in Quickbooks Accounting, VURV, PeopleSoft, HireXpress, HireRight

Skilled in the use of Internet Browsers, Social Networks and Internet research

E DUCATION

Associates of Arts Degree- Florida State College Jacksonville ( March 2011)

High School Diploma - First Coast Academy Jacksonville ( June 2006)

I NTERESTS

Social Networking, Travel

R EFERENCES

Available upon request.

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