Customer Service Manager

Tiffany B. Rader

** ****** ****** ******, ** ****5

304-***-**** (CELL) 304-***-**** (HOME)

******@***.***

Objective A secretarial position in a fast paced environment

Telephone Answering, 12 Line System

Excellent Organizational Skills

Skills

•

•

Word Processing and Typing 130 WPM

1. Strong Customer Relations •

Skills 10 Key Calculator

•

2. Efficient Customer Service Filing

•

Skills Ability to Deescalate Irate Customers

•

3. Computer Proficiency English Major

•

4. Data Entry Superb Verbal and Written Communication Skills

•

5. Networking knowledge Reliability and Dependability Most Importantly

•

Experience Sales Representative/Customer Service

South Charleston Memorial Ice Arena South Ridge, WV

BUTCH BUCKLEY (MANAGER) 304-***-****

Entered data for production items, shipping, and inventory. Maintained computerized inventory of all

parts, supplies, and products. Helped plan and organize company functions. Answered the telephone

and represented the company in a professional and businesslike manner. I also booked parties among

two different rooms.

Accomplishments:

1. Notified that I was one of the hardest workers to come through and because of it I have been

guaranteed a job there anytime I would need it.

Customer Service Representative/Escalation Specialist

November 2009 – December 2010

TRG Customer Solutions (Verizon/Frontier), South Ridge, WV

WILLIAM (BILLY) CAMBELL (MANAGER) 304-***-****

I assisted customers with networking issues via phone or chatting system on my work computer. I

maintained good call volume and first call resolution, meaning the customer’s problem was fully fixed

and not a repetitive situation.

Promoted to an Escalation Specialist where I researched all sources to come up with the best solutions

for irate or presidential customers. I de escalated customers to work with me as I helped to better their

service. Worked with outside centers to get a problem fixed when needed. Responded back to voice

mails, emails, and letters. Maintained a tracker on an excel database to keep track of which customer’s

were completely satisfied and considered closed as to which were still in need of attention.

Accomplishments:

Most of my knowledge was gained from this job. I truly learned responsibility. I had lost my

•

mother around the time I was employed by TRG so I was able to grow up and do it strongly

through a job that gave me more wisdom and strength than it did support my bills and

necessities

2005 2009

Education Sherman High School

High School Diploma

Comfort, WV

2009 Current

Southern Community and Technical

College

Currently in progress of English degree

Word processing/Data

processing courses

Computer Literacy course.

Speech Course

(Maintained dean’s list four semesters,

including the above classes)

Olivia Witt – 304-***-**** Known for over 10 years

References

Heather Hayes Ritter – 304-***-**** (Teacher) Known for 6 years.

Nancy Harrah – 304-***-**** (State Employee) Known for 8 years.

Melissa Walls – 304-***-**** (LPN) Known for 5 years

Sheila Tetoff – 304-***-**** (Retired) Known for 10 years

Contact this candidate