Customer Service Manager

Karla Grace Driver Kirk

**** ********** **.

Shawsville, VA 24162

Home: 540-***-****

Cell: 540-***-****

**********@*****.***

EDUCATION

B.B.A. Radford University, Radford, VA.

Major: Accounting; Minor: English

GPA: 3.0 overall, 3.74 in major, graduated May 2007, 155 credit hours earned

AACSB (Association to Advance Collegiate Schools of Business) accredited

PROFESSIONAL EXPERIENCE

FINANCIAL ANALYST:

Alliant Techsystems, Inc., Radford, VA. 06/2009 to present.

Collect data, allocate costs, and prepare reports that maintain the company's cost accounting

system. Ensure that costs are allocated according to established procedures. Gather historical cost

data on such activities as material purchases, labor, repairs, assembly, operating expenses, etc.

Price new services or products by developing unit costs and projecting expenses. Monthly,

quarterly and annual forecasting for assigned Product Center Team. Prepare reports that

compare budgets with actual expenses. Various analyses including variance analyses on indirect

budgets and direct production. Prepare existing or projected profitability analyses. Complete

quarterly EACs.

COST ESTIMATING ANALYST:

Alliant Techsystems, Inc., Radford, VA. 08/2007 to 06/2009.

Estimate labor and material costs of manufacturing and engineering based on request for

proposal data submitted by prospective customers. Analyze specifications, including bills of

material, or sample layouts, and calculate production costs using labor and material pricing

schedules and historical data. Collect cost data from functional representatives, subcontractors,

and vendors. Compute cost estimates of raw materials or subcontracted work and labor. Prepare

and maintain historical cost data. Research and analyze historical data, develop cost models to

support proposal efforts and for cost estimating elements. Prepare cost reports and present

findings to management, contract personnel, proposal coordinators, customer representatives,

price auditors, and vendors, and participate in fact-finding meetings.

FINANCIAL CONTRACTS SPECIALIST:

Groundwater & Environmental Services, Inc. Blacksburg, VA, 4/2007 to 08/2007.

Set up and input of contracts into accounting and job costing software based upon cost proposals,

verification of contract work authorizations and contract specifications. Work with regional

offices to ensure implementation of work authorization and work breakdown structures to ensure

proper contract invoicing and cost tracking.

This position was concurrent with ES&T Office Administrator position.

OFFICE ADMINISTRATOR:

Environmental Systems & Technologies, a Division of Groundwater & Environmental Services,

Inc., Blacksburg, VA. 1/2001 to 08/2007.

Responsible for overall office activities, accounts payable, accounts receivable and contract

payment resolution, timesheets, weekly and monthly time reports, office and project budget

planning and tracking, project contract administration including contract budget tracking and

actual cost application, proposal preparation, and other as needed.

OFFICE ASSISTANT:

Environmental Systems & Technologies, Inc., Blacksburg, VA 2/1997 to 12/2000.

Responsible for overall office activities, miscellaneous accounting, timesheets, weekly and

monthly time reports, accounts receivable, shipping and receiving, assist with project contract

administration, travel arrangements, and other as needed.

OFFICE ASSISTANT:

Bright Services, Inc. Christiansburg, VA 11/1996 to 2/1997.

Contracted to: Environmental Systems & Technologies, Inc., Blacksburg, VA. Overall office

activities, timesheets, weekly and monthly time reports, shipping and receiving, assist with travel

arrangements, and other as needed.

TRAINING MANAGER:

Books-A-Million, Christiansburg, VA 9/1996 -11/1996.

Hiring and training of employees, customer service, sales, display.

GENERAL MANAGER:

Books - A - Million, Roanoke, VA 7/1995 - 9/1996.

Overall store management, hiring and training of employees, customer service, sales, display.

MANAGER:

Webster Men's Wear, Roanoke, VA 9/1994 - 7/1995.

Over all store management, hiring and training of employees, customer service, sales, display,

merchandising.

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