Customer Service High School

ACCOUNT SERVICING, CREDIT AND COLLECTIONS

Keona Addison

**** ****** *** *****

Charlotte, North Carolina 28212

*****.*******@**************.***

704-***-**** x2130, 704-***-****

OBJECTIVE: To obtain a challenging position in the accounting field with a professional

organization that allows me the opportunity for advancement.

EXPERIENCE:

2008 PRESENT SUNBELT RENTALS CHARLOTTE, NC

*ACCOUNTS RECEIVABLES, CREDIT AND COMMERCIAL COLLECTIONS

COLLECT ON PAST DUE ACCOUNTS

RESEARCH ACCOUNTS TO RESOLVE CONCERNS AND DISCREPANCIES

PROVIDE CREDIT REFERENCES AND COMPLETE REFUND REQUESTS

RESEARCH AND RESOLVE INVOICE DISPUTES

MANAGE ASSIGNED ACCOUNTS

INITIATE PAYMENT ARRANGEMENTS

RECEIVE AND DOCUMENT PAYMENTS ON ACCOUNTS

2005 2008 WELLSFARGO HOME MORTGAGE FORT MILL, SC

*LOAN SERVICING SPECIALIST II

**LOSS MITIGATION AND SPECIAL LOANS: SOLDIERS AND SAILORS DIVISION

COLLECT ON PAST DUE MORTGAGE PAYMENTS

ASSIST HOMEOWNERS IN APPLYING FOR LOSS MITIGATION HARDSHIP PROGRAMS

REVIEW AND VERIFY MILITARY ORDERS FOR MORTGAGE SCRA PROGRAM ELIGIBILITY

CORRECT LOAN ERRORS, REVERSE FEES AND CORRECT CREDIT BUREAU REPORTS

RESEARCH ACCOUNTS TO RESOLVE LOAN QUESTIONS AND CONCERNS

CUT LOAN CHECKS

RESPONSIBLE FOR DAILY REPORTS, SPREADSHEETS AND LOGGING ALL COMPLETED WORK

DAILY

COMPLETE MANUAL LOAN SETUPS

2000 2005 FIRST CONTACT CHARLESTON, SC

*FRAUD AND COLLECTIONS REPRESENTATIVE

REVIEW AND ANALYZE ACCOUNTS TO DETERMINE FRAUDULENT ACTIVITY

NOTIFY CUSTOMERS OF FRAUDULENT ACTIVITY AND REQUIREMENTS TO CONTINUE

SERVICE

COLLECT ON THE PAST DUE BALANCE

PROCESS PAYMENTS

1997 1999 OSI, INC. CHARLESTON, SC

*CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE

COLLECT ON PAST DUE ACCOUNTS AND PROCESS PAYMENTS

REVIEW ACCOUNTS TO RESOLVE CUSTOMER ACCOUNT QUESTIONS AND CONCERNS

EDUCATION:

1989 1993 WANDO HIGH SCHOOL MOUNT PLEASANT, SC

HIGH SCHOOL DIPLOMA

Contact this candidate