Customer Service Accounts Receivable
Resume:
A NGEL CISNEROS
***** ********** ***** ****: **B,
Farmer's Branch, TX 75234
*******@***********.***
OVERVIEW
A highly motivated Credit, A/R, and Collections professional with a verifiable record of accomplishment
spanning 5 years. Highly creative, recognized as a results oriented and solution focused individual.
Areas of strength include:
Accounts Receivable ACH Regulation
Problem Collections Legal Aspects of Collections
Organizational Skills Communication Skills
Computer Literacy Time Management Skills
Work as Team Player Research Abilities
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EDUCATION
2013
Associate of Arts Degree: Business Management (Currently Attending)
Brookhaven College
GPA: 3.0
COMPUTER SKILLS
CompTia A+ Experience
WordPerfect, Microsoft Word
Microsoft Excel, EasySpread II, Access Database
PROFESSIONAL EXPERIENCE
2006 Current
Accounts Receivable Specialist: Monitronics International Inc.
Home Security Monitoring Center Company with 600,000+ customers
Bi lingual Customer Service Billing Representative with Tier 1 Tech support and Tier 1 Retention.
*From 2006 2007 worked in Customer Service department offering bilingual customer service to our
customers in the billing department. Assisted with billing inquiries, took payments, signed them up for
automated billing, cancelled false alarms through police dispatcher’s unit, gave tier 1 tech support
troubleshooting assistance on customer’s home security alarm system, and informed customer of special
offers and deals with our company. Offered Tier one retention for customers calling in to cancel their
accounts.
Accounting Department
* From 2007 Current day, I was promoted to the Accounting department as an Accounts Receivable
Specialist. In my new role I managed and set all customers’ auto pay information. I processed all
returned checks and ACH Bank Reports (Pre Notes) for newly purchased accounts. I’ve generated
and ran the companies ageing reports for our Canadian, Corporate, Government, U.S. Residential
Customers, and Authorized Dealers. I verified all Cash with Bank and then collaborated with IT in
our cash posting process. I processed electronic refunds through our Orbital Gateway and Paper
Refund Checks accordingly.
ACCOMPLISHMENTS
Received Employee of the month award for the Entire Company for the month of May, 2011
Helped create entire procedure manual for Accounts Receivable department
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Helped develop and build database for reporting
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In 2010 I noticed the “Copy Bug” (Coined after me in the company) and reported it to IT which led for
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it to be corrected in the new Mastermind version fix 6.26.02
In 2011 I noticed a slight increase in scenarios where the card number for auto pay enrollments was
invalid as they came in from our . COM web page.
This issue was validated as a problem by an accounting Manager and forwarded to IT for correction.
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This lead to fewer “Supervisor Calls” actions being made and happier customers. Customers can
now feel secure that the companies’ website is in fact pre screening all inputs made by customers
and filtering out any invalid credit card numbers from going through by now reporting an error to our
customers if an invalid credit card number is submitted.
CompTia A+ Expirience;
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I’ve replaced both ATA and SATA hard drives and formatted NTSF and installed full windows OS
u sing bootable CD via Boot sequence as (1) in CMOS. Replaced damaged ATA (Ribbons) and SATA
wires to avoid hardware malfunction. Installed/ Upgraded RAM, Video Graphics Cards (dual
monitors, game performance, architecture type cards) Sound Cards for sound performance,
installed Network Adapter Cards (RJ 45).Replaced and upgraded CPU’s making sure to clean all
thermo transmitting compound off of heat sink metal. Prepped new CPU and Heat sink with thermo
compound prep fluid and then added the compound accordingly to allow full heat transmission of
heat from CPU to heat sink metal. This allows the CPU to stay cool which in turn prevents it from
over heating which can slow and possibly damage CPU and mother board. Thus performance is
kept at optimal speed and damage is avoided through preventive maintenance. Installed, repaired,
maintained, and troubleshoot printers. Added custom fans on PC tower in strategic locations for
cooler air flow into hardware such as; Ram, CPU, PSU, and Mother Board.
SPECIAL INTERESTS
Computers, Data Base Development, and Chess
REFERENCES
J ose Caballero: Retention Supervisor: Monitronics International Inc: 469-***-****
Jorge Martinez: Dealer Support Supervisor: Monitronics International Inc: 972-***-****
Walter Fuentes: Executive Response Lead: Monitronics International Inc: 214-***-****
Monitronics International Inc.: 2 350 Valley View Ln # 100 Dallas, TX 75234-5736
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