Human Resources Customer Service
Resume:
YIRA CHABOYA, PHR
***.********@*****.***
PROFESSIONAL SUMMARY
HUMAN RESOURCES GENERALIST/BENEFITS ADMINISTRATOR Ability to establish a
good rapport with a diverse group of people at all levels of the
organization, with absolute discretion and tact in a fast moving, rapidly
changing business climate; Strong internal customer service skills.
. Experience supporting a 5,000+ employee organization with multiple
locations/remote employees.
. Minimum 5 years in an HR generalist role and at least 8 years of
relevant benefits-related area(s) of expertise in different types of
companies.
. Working knowledge of EEO, FMLA, CFRA, ERISA, COBRA, HIPAA and other
employment laws.
. Ability to work with employees at all levels and manage sensitive
issues in a confidential manner.
PROFESSIONAL EXPERIENCE
DNS Electronics - Sunnyvale, CA
January 2011 - Present
Sr. Human Resources Associate
. Conduct and co-host New Employee Orientation.
. Assist with on-boarding new hires, including offer letter processing,
start day coordination, processing benefits and new hire paperwork.
. Provide first point of support or contact to employees and managers
(via phone, in person and/or email) for routine HR inquiries while
maintaining a high level of confidentiality at all times.
. Support Staffing function that includes: preparing and mailing offer
letter packets, creating and distributing employment-related
correspondence, conduct phone interviews and reference checks.
. Manage I-9 Electronic System.
. Coordinate Pre-Employment Screening (Background checks, and Drug
Screen Tests).
. Create and maintain employee files.
. Works with employees and managers to understand the root of an inquiry
and helps them to resolve it or escalate it where appropriate using a
consultative approach for resolution and provides them with guidance
to enable self-help in the future, where appropriate.
. Processes employee changes such as addresses, transfers, salary
changes, terminations, etc. by data entry and maintaining the
employees' records using HRB ADP.
. Distribute and maintain HR Reports like, Headcount, Cost Center and
Requisition Report.
. Take initiatives and make recommendations to improve work efficiencies
and streamline HR processes and systems.
. Process terminations and unemployment claim requests.
. Support the relocation program.
West Valley Staffing Group at NVIDIA Corporation, Santa Clara, CA
May 2009 to December 2009
Staff Benefits Analyst - Contractor
Work in partnership with senior members of the benefits department to
perform a variety of complex support activities in the delivery of the
employee benefits program.
. Assist management in identifying opportunities of continual
improvement in benefit programs.
. Establish relationships with vendors, brokers, consultants and
internal resources to ensure that benefit plans are compliant,
competitive and cost effective.
. Assist Benefits Manager in overseeing vendor performance in relation
to established customer service measures and ensuring vendor
performance is aligned with company expectations.
. Research and recommend providers that will efficiently and cost
effective enhanced NVIDIA's benefits package and customer service.
. Manage the Workers Compensation program and outsourced Leave Vendor.
. Present US Benefits module in the New Employee Orientation.
. Assist the Employee Resource Center Team with projects and audits.
. Managing the I-9 reporting in partnership with our outsource vendor.
FedEx Freight West, San Jose, CA
2003 to 2008
Sr. Benefits Administrator/Analyst
Coordinate the day to day functions of the health benefits Department.
Including managing work flows of three employees, timely payment of
invoices and reconciliations of accounts, disability, wellness
communications and training, auditing and project management. Ensure
compliance with Federal and State regulations.
. Lead, coordinate and oversee assigned special projects, like Open
Enrollment for approximately 4,000 employees, identify requirements
and key components, develop time lines and project schedules.
Including traveling for benefits presentations.
. Worked with providers on the plan designed and cost structure of the
various products offered (HMO'S, PPO'S OAP'S and Indemnity Plans) in
different states by reviewing and analyzing the Summary Plans.
. Actively worked, negotiate and participate in the implementation of
new vendors as well as monitor and measure the successful
implementation of the improvements as planned.
. Coordinate the day to day team operations, acting as a resource to
staff and assisting with complex and escalated issues as well as
research federal guidelines to ensure current, required compliance in
the areas of HIPAA, COBRA and Section 125.
. Responsible for health benefits premium reconciliation process. Ensure
that the billing process runs aligned with the benefit counts and the
providers are paid in a timely manner.
. Mediate problems between employees and benefit plans working with
providers, third party administrators, and/or employees to resolve
problems; recommend resolution within plan guidelines Resolve
escalated issues and prepare and present appeals to the Executive
Steering committee.
. Primary contact concerning eligibility related issues. Authority to
approve overrides for eligibility, claims payment.
. Develop and implement consistent and up-to-date communication material
for Health Benefits including letters, eligibility correspondence,
paycheck notifications, etc.
. Work with the HRIS group to better serve our providers in the
data/interface process.
. Attend biweekly meeting with our major providers to resolve and
strategize plan designs.
. Active member of the Diversity Council to include presentations,
involvement with and support of other regional councils. Diversity
related activities like focus groups (Internal Projects) and community
events (External Project).
LynuxWorks, Inc., San Jose, CA
2000 to 2002
Human Resources Generalist/Supervisor
Reporting to the VP of Finance and later to the CEO. Plan, develop and
manage all aspects of Human Resources. Transformed otherwise unresponsive
HR Department into a customer oriented, employee friendly environment.
. Employee Relations: Advise Senior Management on Human Resources
related issues and recommend appropriate action. Counsel employees and
managers as needed to ensure a cooperative and effective workplace.
Conduct investigations as required by managers to evaluate allegations
of misconduct.
. Employment Law and Training: Assist the executive team on the
administration of layoffs. Responsible for the revision and editing of
the Employee Handbook. Provide advice and guidance on the
interpretation of Human Resources policies and procedures as they
relate to employee and company objectives. Develop and deliver sexual
harassment training company wide. Assist the European Managing
Director with employment issues in France.
. Benefits: Search for a new brokerage firm and negotiate the terms of
the contract to upgrade LinuxWorks benefits plans to better serve a
multi-state environment at best cost to the Company.
. Staffing and Recruiting: Manage all aspects of the recruiting process.
Develop a strong rapport with all levels of management to stay abreast
of their hiring requirements. Coordinate job fairs. Direct
negotiations with employment agencies.
. Immigration: Primary point of contact between Immigration lawyers and
LynuxWorks.
InterWAVE Communications, Menlo Park, CA
1999 to 2000
Human Resources Generalist
Worked closely with the Human Resources Director to establish a formal HR
department for this brand new Public Company. Responsible for the day-to-
day operations of the HR Department.
. Benefits: Manage all aspects of Company benefits such as open
enrollment, training and relocation. Administer benefits programs such
as life, health, dental and disability insurances, pension plans,
vacation, sick leave, leave of absence, and employee assistance
program.
. Employment Law and Training: Design, implement and communicate company
policies and procedures. Create and professionally conduct new hire
orientation and exit interviews. Initiate the creation and
implementation of the HR intranet web page.
. Employee Relations: Assist the HR Director with employee issues and
complaints. Design and implement new forms to facilitate communication
between HR and other departments. Participate in the committee to
implement 360 performance review and company core values.
. Workers' Compensation: Administer Workers' compensation case
management. Coordinate training for Managers, employees and HR staff.
Investigate accidents and prepare reports for insurance carrier
. Administrative Services: Supervise three HR administrative staff to
effectively process all new hires and support administrative tasks
throughout the company.
. Facilities: Coordinate work orders, vendors and office space.
Sodexho-Marriott Services, Laundry Division, Gilroy, CA
1997 to 1998
Human Resources Manager
Provide Leadership, direction and control in Human Resources Matters.
Advice and counsel management of legal requirements and of Company Policy
regarding all aspects of Human Resources and Employee Relations.
Sodexho-Marriott Services, Laundry Division, Gilroy, CA
1993 to 1997
Assistant Human Resources Manager
. Working knowledge of labor laws ADA, FMLA, Workers' Compensation and
related legal requirements.
. Supervision of 2 Human Resources Staff.
. Safety Coordinator (implementation of SB198 and OSHA).
. Develop and coordinate in-service training for managers and
supervisors in interviewing, hiring, terminations, promotions,
performance review, safety, and sexual harassment.
. Supervision of the recruiting, interviewing, hiring and orientation
process.
. Facilitate communications, mediate conflict and bring to resolution
employee relation issues, grievances, and disputes in order to
maintain a positive and mutually beneficial working environment for
all employees.
. Coordination of DOT and DMV requirements for drivers
. Worker's Compensation Case Management.
. Prepare for and attend unemployment hearings.
. Investigate and resolve Sexual Harassment claims.
. Review potential employee terminations with department managers and
make recommendations based on policies, procedures, and labor laws.
Follow-up with termination when necessary.
. Coordination of Payroll functions (administration and production).
. Coordination and orientation of corporate Benefits Annual Enrollment
. Coordination of the disciplinary and attendance records.
. Translate for employees all major documents from English to Spanish,
including policy and procedures, rules and regulations, handbooks,
postings, flyers, and training documents. Act as an interpreter
during employee meetings.
COMPUTER SKILLS:
Working knowledge of Microsoft Office, Windows XP, Excel, E-mail, and
Internet
HRIS: PeopleSoft, Ultipro, HRB ADP
EDUCATION AND CERTIFICATIONS
Life-Only Agent/Health and Disability California License
Professional in Human Resources (PHR)
Certificate in Human Resources Management
French Language
University du Lyon II, Lyon, France
BS in Communications
U.N.I.V.A., Guadalajara, Jalisco, Mexico
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