Customer Service Manager

Deborah T. Howard

***** ***** ******** ****

McClellanville, SC 29458

Home: 843-***-**** ******@*****.*** Cell: 919-***-****

SUMMARY

Resourceful Administrative professional with extensive experience providing

support to executives and business units. Effective in balancing needs of

management, providing excellent customer service and maintaining

confidentiality and schedules with ease. Utilizes strong organizational,

planning and communication skills to improve operational efficiency.

Proficiencies include

MS Outlook Word Excel Power Point SharePoint

PROFESSIONAL EXPERIENCE

RBC BANK USA, Raleigh, NC 2006 - 2011

Executive Assistant

Assistant to Chief Operating Officer; Executive Vice President, Strategy;

Executive Vice President, Mortgage, and Director, Team Enablement.

. Successfully maintained appointment calendars and coordinated meetings,

ensuring most effective use of time.

. Researched and managed travel, making certain travel was well-organized

and cost-effective.

. Provided assistance in planning, developing, coordinating and

implementing strategic initiatives during reorganization of all executive

officers.

. Created accurate organizational charts by using comprehensive skills and

knowledge of organizational practices.

. Delivered excellent customer service by coordinating client and employee

correspondence (both written and verbal) for executive staff, resulting

in problem resolution.

. Discretely handled confidential information while preparing and gathering

documentation for regulatory correspondence and Human Resources.

. Accurately reconciled expense reports within policy guidelines.

FIRST COMMUNITY BANK OF SW FLORIDA, Fort Myers, FL 2004 - 2006

Compliance Assistant

Partnered with Chief Compliance Officer to perform constant review of bank

operations after all south Florida banks were added to Federal Watch List

due to 9/11. Regulatory visits were every month for 6 months.

. Maintained Currency Transaction Reports and Suspicious Activity Reports

required by federal currency legislation.

. Monitored loan documents, reviewed HMDA, insurance coverage, Reg. Z and U

for exceptions, ensuring Federal Reserve Board guidelines were followed.

. Created reports concerning Insider Loans and Deposit accounts belonging

to Directors / Executives required by FDIC.

. Accurately provided Federal Reserve updates by coordinating monthly

training for officers and employees.

. Prepared participation reports for the Board of Directors monthly

meetings.

. Informed bank employees of compliance updates using monthly online news

bulletin.

Deborah T. Howard Page Two

FIFTH THIRD BANK, Fort Myers, FL 2003 - 2004

Private Banking Assistant

Provided excellent service to clients exceeding $1M in liquid assets with

constant communication on updated account information.

. Generated new customers by opening accounts for personal and business

use.

. Established and maintained positive relationships with bank's top ranked

customers, freeing up time for Private Banking officer to pursue

customers for bank.

. Ensured loans were closed in a timely manner by assisting with loan

products and preparing loan packages for booking.

. Due to experience with brokerage firms, worked with Brokerage Divisions

to assist clients with the ability to trade.

. Compiled weekly bank rate reports for the Investment Advisor Division to

post online.

INVESTRADE, Fort Myers, FL 2000 - 2003

Operations Manager

Worked closely with Owner / President to establish new Options trading firm

in south Florida region. Office opened with 6 employees, which eventually

increased to 35 employees.

. Made certain company President was apprised of most up-to-date

information by preparing weekly financial reports.

. Ensured employees were properly trained to open brokerage accounts,

prepare and mail correspondence as well as correctly respond to emails.

. Handled legal items needed for Corporate, Estate, Trust, etc. for

business accounts.

. Assisted with the planning and building of new office location, saving

cost of interior decorator.

ADDITIONAL PROFESSIONAL EXPERIENCE

SYNOVUS FINANCIAL INC.

Office Manager, Bluffton, SC

Operations Support Clerk, Columbus, GA

EDUCATION

Georgia State University, Columbus, GA

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