Customer Service Human Resources

Cindi B. Miller

**** ******* *********

Decatur, GA 30030

404-***-****

********@***.***

EXECUTIVE ADMINISTRATIVE SPECIALIST

Results-driven professional with experience in administration, customer

service and office management. Solid track record of strong organizational

skills, budget planning, employee relations, event planning and information

systems.

A detail-oriented individual with exceptional problem-solving and

interpersonal skills

STRENGTHS

. Communication skills - written and verbal

. Budget planning/financial analysis

. Event planning/project management

. Customer service oriented

. Multi-task in fast pace environment

. Time management - deadline sensitive

. "Can-do" attitude, vibrant personality

Computer skills: Windows Professional 2003, Office Tools, Word,

Excel, Power Point, Outlook, Access, QuickBooks 2000, ACCPAC

Proprietary Customer Database, Internet Applications.

EXPERIENCE

Administrative Specialist, Gwinnett County Government, Lawrenceville, GA

2010-2011

Gwinnett County Magistrate Court of Clerks

. Managed request for disposed, pending and archival public files

producing (500-1000) daily. Handled high-volume mail processing and

distribution for judges, clerks, and management. Required strong

communication skills, thorough understanding of massive filing system,

judicial process, compliance with county laws, the ability to perform

accurately, and under tight time constraints.

Department of Voter Registration & Elections

. Deputized to assist county voters with registration process. Required

learning county software/hardware quickly and accurately,

confidentiality, verifying individual records, immigration status,

voting history, and a high-level of patience due to volume of

inquiries through in person contacts, calls and faxes.

Customer Service Representative, Sterling Industries, Norcross, GA 2005-

2008

Home Accessory Wholesaler

. Worked with 50+ customers daily through in-bound calls, emails and

faxes, resolving issues, approving claims and keeping accounts

current. Required strong knowledge of product, proprietary software,

data entry and thorough understanding of customer's needs.

. Demonstrated product in showroom to boost walk-in sales and customer

satisfaction.

. Organized department meetings and employee outings.

. Lead team in development of welcome packet for "New Customers", first

of its kind.

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Principal, Miller Administrative Services, Inc. Atlanta, GA 2000-

2005

Association/Administrative Management

. Awarded contract five consecutive years to operate the Atlanta Chapter

of the American Marketing Association. Served on board as executive

director.

. Organized daily office operations and procedures for the 850-member

Chapter.

. Prepared annual budget of $100k, monthly P&L statements, A/P, A/R,

reconciliations.

. Implemented process to measure expenses, pay off $38k debt and set up

a $15k reserve.

. Created active database delivering 100k emails per year.

. Ran 40+ annual events featuring fortune 100 companies, negotiating

site selection, menu planning, volunteers, sponsorships, donations and

registration.

. Teamed up with design firm to build state of the art web site at no

cost to the Chapter (value $10k).

. Provided similar services to several other local businesses and non-

profits.

Human Resources Manager, Ketchum/Crescent, Atlanta, GA 1998-2000

Public Relations Agency

. Directed activities relating to staffing, employee education/training,

labor relations, affirmative action, benefits and salary

administration.

. Recruited 35 new employees over six months to accommodate company

growth while reducing recruitment cost 25% through successful employee

referral program.

. Conducted new employee orientation to foster positive attitude toward

company and its goals.

. Managed and participated in planning, developing and implementing

policies and procedures.

Administrative Supervisor, ALLTEL Information Services, Inc., Atlanta, GA

1996-1998

Telecommunications

. Increased staff from 18 to 65 under tight time constraints to meet

client's demand.

. Promoted November 1997 - supervised eight administrative assistants.

. Conducted performance/salary reviews, counseled on personal

development plans and department activity.

. Organized employee meetings and events.

. Managed/approved monthly financial activity to meet clients demand and

stay on budget.

EDUCATION

Avondale High School Avondale Estates, GA Graduate - Diploma

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