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Customer Service Quality Assurance

Location:
Broken Arrow, OK, 74012
Posted:
August 12, 2011

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Resume:

Eileen D. Hobbs

**** *. ********* **.

918-***-****

Broken Arrow, OK 74012

abgzii@r.postjobfree.com

OBJECTIVE To obtain a position that will enable me to use my strong

communication skills, educational

background, and ability to work well with people.

EDUCATION

Bachelor of Arts in Psychology, General Psychology December 2009

Northeastern State University Broken Arrow, OK

RELEVENT COURSE WORK

Psychological Psychology Introduction to Counseling

Experimental Psychology

Profession & Ethics Counseling Theories

Psychological Statistics

SUMMARY OF QUALIFICATIONS

. Immense ability to establish and maintain a good objective working

relationship with clients

. Excellent ability to communicate effectively both orally and in

writing with people from diverse ethnic and socioeconomic backgrounds

. Remarkable ability to explain complex and technical terminology and

concepts in an understandable and non-threatening manner

EMPLOYMENT HISTORY

Courier/Route Services July 2009 - Present

Diagnostic Laboratory of Oklahoma Tulsa, OK

. Pick up, transport, and deliver various items and materials to and

from various locations

. Follow all appropriate safety, environmental protection, and/or

infection control policies and procedures in the transport and

delivery of materials

Technical Support February 2005 - March 2006

Dish Network Tulsa, OK

. Provided effective and consistent technical support

. Ensured workflow efficiencies, customer service excellence, and

quality assurance

. Interacted with customers; provided program information, rules,

regulations, policy and procedures

Driver/Vault Clerk August 2003 - December 2003

Loomis, Fargo and Company Tulsa, OK

. Prepared ATM cassettes to be installed in bank vaults

. Balanced vault, ordered currency, sold currency to other tellers

. Drove armored truck to deliver and pick-up monies from customers

Customer Service Representative October 2001 - August 2003

Cingular Wireless Tulsa, OK

. Provided effective and timely resolution of a range of customer

inquiries

. Delivered world class customer service and built customer satisfaction

and loyalty

. Accepted assignments with an open, cooperative, positive and team-

oriented attitude

HONORS

Dean's Honor Roll, Northeastern State University



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