Training Quality Control
Resume:
Rodney W. Thompson
Fairbanks, AK 99709
Home Phone 456-7285
Cell Phone 687-8098
SUMMARY/OBJECTIVE
In the last six years, I have been working at the University Of Alaska
using OnBase. This experience has broadened my knowledge in the area of
Student Enrollment Services to include Admissions, Financial Aid, and
Registrar. This has given me a working knowledge of management duties,
customer relation skills, Student Records and Mail Service. In the
position where I have been managing the OnBase scanning of Student Records,
I have helped implement policies and training guidelines for the program.
I have learned the business process for all of the documents that are
scanned in. I have maintained and installed software on all the computers
to be used in the process of creating the student files. Even though I have
not had the title of administrator, I have worked closely with the
administrator of the program to help them ensure the program is being used
to its fullest capability. I have been entrusted to assist with testing,
training, and implementing OnBase at the University of Alaska. My ultimate
goal since I began working for the University of Alaska is to become an
OnBase administrator and the Director of Document Imaging for the Fairbanks
campus.
In all of my experience, I have always been a quick learner and enjoy
taking classes to expand my knowledge and keep up with the changes that
take place in my position. I am a patient person who enjoys taking time to
train others in OnBase. I can make available all my responsibilities with
my previous employers. Because of my experience; I believe that I am the
best person you could hire for this position, within your company.
EDUCATION
1996-2001 Associates of Arts Degree:
University of Alaska-Fairbanks
Fairbanks, AK
1991 McDonald's Hamburger University
Chicago, Il
Professional Training
Ongoing OnBase Webinars - Disconnected Scanning, Virtual Print Driver
2009 Microsoft Excel
2007 OnBase Technical & Training Conference
1991 McDonald's Hamburger University
Chicago, Il
Computer Software/Skills
Kofax VRS, Microsoft Office, OnBase, OnBase Module App Enabler, OnBase
Module Disconnected Scanning, OnBase Module Virtual Print Driver, Isis,
Twain, Banner, Internet Explorer, Sun Guard Banner.
WORK HISTORY
2006-Present Document Imaging Specialist/Supervisor,
University of Alaska-Fairbanks 474-6734
Supervisor: Crystal Goula
This position is responsible for performing a variety of tasks associated
with the preparation, scanning, indexing, deficiency analysis, and quality
control of documents captured in the Electronic Student Record (ESR). In
5+ years, we have scanned, indexed, analyzed, and quality controlled over
450,000 documents or about 1.5 million pages.
ESSENTIAL FUNCTIONS:
1. Completes all essential functions of document imaging/deficiency
analysis: preparation, scanning, processing, indexing, deficiency analysis,
queue management and quality control. Must meet or exceed established
quality and productivity standards regarding all essential functions.
2. Monitors and processes document imaging queues that contain critical
patient documents. Responsible forcompleting all document
imaging/deficiency analysis functions and releasing documents to OnBase per
department guidelines.
3. Determines if documents scanned require analysis for completion and
assigns responsibility for completing unsigned or incomplete documents to
the responsible physician through manual assignment. Completeness is
measured against pre-established requirements set by Hyland, regulatory
agencies and laws (such as FERPA) and University Staff Rules and
Regulations.
4. Assists members of the Admissions, Registrar and Finical Aid office's
with record completion by responding to questions regarding documentation
requirements. May be required to provide explanation of documentation
requirements to all departments. Assists in monitoring and completing a
document to the ESR.
5. Retrieves documents from all areas to perform concurrent scanning.
Communicates appropriately to all
Department staff regarding questions of scanning process and assists with
troubleshooting or refers staff to Supervisor as appropriate.
6. Assist with training of others as assigned.
7. Problem-solve and troubleshoot issues as they arise, or seek assistance
as appropriate.
8. Responsible for making sure software on all office computers is up to
date and installed correctly. Examples of the software are: Kofax VRS,
Microsoft Office, OnBase, OnBase Module App Enabler, OnBase Module
Disconnected Scanning, OnBase Module Virtual Print Driver, Isis, Twain,
Banner, Internet Explorer, Sun Guard Banner.
9. Is responsible for testing and implementing OnBase upgrades,
performing general upkeep and updates to OnBase document imaging
applications.
10. May be responsible for monitoring of database integrity and performing
"cleanup" tasks in OnBase. Is
responsible to stay current with training to maintain an advanced knowledge
of Document Imaging, and Workflow
as well as a general knowledge of other OnBase applications, especially as
to how they relate to, and impact, the
university's operations.
11. Provides department coverage for ESR requests for record completion,
as well as assist with external calls.
Follows safety standards in all aspects of performance of the above
functions, reports/removes unsafe equipment and attend safety education
sessions.
12. Creates and develops training manuals for all areas of responsible for
the Document Imaging office.
13. Liaison to OnBase administrators and Information Technology groups for
the University of Alaska state-wide system.
14. Attend and participate in OnBase Training webinars and OnBase Training
and Technical Conference.
14. Responsible for opening and distributing mail that comes to the
Admissions and Records office.
2005-2006 HIMS Tech-Imaging/Analyst II Health Information Management
Services, Fairbanks
Memorial Hospital (thru TDL Professional Staffing) 458-5457
Supervisor: Sharon Ulrich
This position is responsible for performing a variety of tasks associated
with the preparation, scanning, indexing, deficiency analysis, and quality
control of documents captured in the Electronic Health Record (EHR).
ESSENTIAL FUNCTIONS:
1. Completes all essential functions of document imaging/deficiency
analysis: preparation, scanning, processing, indexing, deficiency analysis,
queue management and quality control. Must meet or exceed established
quality and productivity standards regarding all essential functions.
2. Monitors and processes document imaging queues that contain critical
patient documents. Responsible for completing all document
imaging/deficiency analysis functions and releasing documents to Cerner
Powerchart per department guidelines.
3. Determines if documents scanned require analysis for completion and
assigns responsibility for completing unsigned or incomplete documents to
the responsible physician through manual assignment. Completeness is
measured against pre-established requirements set by JCAHO, regulatory
agencies and hospital Medical Staff Rules and Regulations. Assigns medical
staff documentation deficiencies in Cerner Millennium.
4. Assists members of the medical staff with record completion by
responding to questions regarding documentation requirements. May be
required to provide explanation of regulatory documentation requirements to
physicians and caregivers. Assists in monitoring and trending physician
deficiencies and completing suspension process.
5. Retrieves documents from all clinical areas to perform concurrent
scanning. Communicates appropriately to all
FMH/DC staff regarding questions of scanning process and assists with
troubleshooting or refers staff to Supervisor as appropriate.
6. Assist with training of others as assigned.
7. Problem-solve and troubleshoot issues as they arise, or seek assistance
as appropriate.
8. May be responsible for testing and implementing Cerner upgrades,
performing general upkeep and updates to Cerner HIMS applications.
9. May be responsible for monitoring of database integrity and performing
"cleanup" tasks in Cerner and iSeries MPI.
10. Will be responsible to stay current with training to maintain advance
knowledge of MRP, Document Imaging, and Profile (HIMS applications) as well
as a general knowledge of other Cerner applications, especially as to how
they relate to, and impact, HIMS operations.
11. Provides department coverage for chart requests for patient care and
physician chart completion, as well as assist with external calls. Follows
safety standards in all aspects of performance of the above functions,
reports/removes unsafe equipment and attends safety education sessions.
Previous twenty-five years of work experience available upon request.
Personal and Professional references available upon request.
Contact this candidate