Human Resources Customer Service

Mark S. King

** **** *****

Jackson, TN *****

Phone: 731-***-****

Email: *******@*****.***

A substantial portion of my professional experience was acquired while

working for my most recent employer. King Technologies is a repair and

refurbishment center for business telephone equipment. It is an authorized

repair center for Samsung BCS, Vertical Communications, and XBLUE Networks.

It is also a distributor of new business telephone equipment and the

fulfillment center of XBLUE Networks. The company has provided contract

manufacturing for select partners including: Fastenal; GE Healthcare; Hill-

Rom; Teltronics and Xeta Technologies.

EXPERIENCE

2/2009 - 5/2011 Chief Operating Officer - King Technologies, Inc. -

Trenton, TN

. Retained and executed all Human Resources and employee relations

responsibilities.

. Advised owner on the implementation of strategic and day to day

business decisions.

. Marketed the company to outside entities by developing creative

strategies and promotional campaigns.

. Improved price proposal procedures for bids to outside entities for

specific jobs and projects.

. Researched, analyzed and approved new business opportunities and

contracts.

. Examined the company's P&L and balance sheet for accuracy and directed

changes for improvement.

. Approved inventory stocking orders as well as other operational

purchase orders.

. Created procedures for the flow of information and material throughout

the facility.

. Monitored order output and accuracy to ensure that company was meeting

its goals and obligations.

. Directed supervisors and other key personnel to refine procedures and

troubleshoot problems.

. Positioned the organization's entry into e-commerce by restructuring

the existing dealer program and collaborating with key stakeholders.

12/2002 - 1/2009 Director of Human Resources - King Technologies, Inc. -

Trenton, TN

. Responsible for employee relations. Maintained open door policy and

provided advice and counsel on personnel issues to employees, direct

supervisors and department managers.

. Developed and implemented personnel policies and procedures; prepared

and maintained employee manual.

. Conducted discreet, professional investigations into allegations of

employee misconduct and workplace harassment.

. Initiated job classification program, which included analyzing and

classifying existing positions. Generated and updated job

descriptions as necessary for new positions.

. Created, implemented and administered compensation programs for hourly

and salaried employees. Analyzed and updated programs annually and

created salary budgets for supervisors and departments.

. Responsible for enacting company safety policies and procedures.

Scheduled employees for necessary training programs. Designed and

created new training programs as required. Reported accidents to

insurance carrier and maintained the OSHA 300 log.

. Recruited all exempt, nonexempt and temporary positions. Performed

initial qualifying interviews and collaborated closely with

supervisors and managers in selecting candidates for open positions.

. Responsible for administrative and employment processes including

employment verification, hiring, negotiating salary, discipline,

termination, exit interviews in a facility ranging from 40 to 94

employees.

. Directed benefits administration, enrollment and open enrollment

meetings. Obtained bids upon renewal and conferred with management

regarding benefits costs. Made recommendations as to

employer/employee cost sharing. Also responsible for other company

insurance policies including Workers' Compensation and Property and

Causality.

. Implemented and administered time and attendance control software (E-

Time) and processed bi-weekly payroll (ADP).

3/1996 - 12/2002 Consultant - Evans Mahon, Inc. - Northport, AL

. Assisted in the development of employee evaluation exercises for MBUSI

(Mercedes- Benz). Evaluated approximately 500 employees for promotion

utilizing assessment center techniques.

. Scheduled, trained, and supervised up to 9 consultants during the

height of this consulting project.

1/2000 - 2/2002 Retail & Lab Associate - Lens Crafters - Birmingham, AL

. Manufactured and repaired eyewear as an optical lab technician.

. Performed routine maintenance on laboratory equipment.

. Provided customer service and sold eyewear and accessories.

. 2000 Retail Star Performer Award.

EDUCATION

University of Alabama, Tuscaloosa, Alabama

Graduate Program in I/O Psychology

(Completed 3 years) GPA: 3.67

Marquette University, Milwaukee, Wisconsin

B.A. Psychology and Criminology (Double Major)

Graduated Cum Laude GPA: 3.63

AWARDS & AFFILIATIONS

. Member of Society of Human Resources Managers (SHRM).

. Graduate School Association Representative (Alabama).

. Recipient of the Executive Board Project of the Year Award

(Marquette).

. Judicial Administrator for student government (Marquette).

. Senator for student government (Marquette).

. Marquette University Academic Scholarship all 4 years.

PUBLICATIONS

. Processing Time as a Function of Ethnicity, Gender &

Psychopathology, Journal of Offender Rehabilitation, 1998

issue 27, pages 15-22

. The Strategic Blackjack Task Version 7.0, 7.1 computer

software, 1998

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