Customer Service Sales

CAROL MASSEY Business Professional

P.O. Box ***1, Gulfport, MS 39506 ( *********@*****.*** ( Phone: 251-

***-****

Areas of Expertise

< Certified QuickBooks ProAdvisor

< Accounting/Bookkeeping

< Taxes - Payroll, Sales, Income

< Financial Reporting

< Microsoft Word & Excel

< Training & Presentations

< Inventory Management

< Purchasing, A/P, A/R

Experience.

CERTIFIED QUICKBOOKS CONSULTANT AND INSTRUCTOR

Self-Employed Consultant, Spanish Fort, AL, 2006 to Present

. Train and assist small businesses in the efficient and effective use

of QuickBooks.

Faulkner State Community College, Fairhope, AL, 2006 to 2007

. Taught QuickBooks to business owners and bookkeepers. Received

excellent reviews.

SALES & CUSTOMER SUPPORT

Self-Employed Business Development Manager, Spanish Fort, AL, 2010 to 2011

. Sales prospecting by phone and in person for business-to-business

services. Set appointments for owners to provide bids. Business

networking.

Nantahala Outdoor Center, Bryson City, NC, May - September, 2010

. Seasonal position in Guest Relations Office. Made reservations.

Provided information and customer service. On telephone and face-to-

face. Awards for highest daily sales.

CertaPro Painters, Daphne, AL, Fall 2007.

. Distributed flyers and set appointments.

ACCOUNTANT

Grant Sanders & Taylor, CPA's, Gulf Shores, AL, 2003 to 2004

. Prepared financial statements, tax returns, 1099's, journal entries,

and special reports.

. Supervised client write-up services and preparation of W-2's.

Accountemps, Birmingham, AL & Santa Fe, NM, 2002 to 2003

. Assignments included nonprofit medical center and city housing

authority.

Kushi Institute, Becket, MA, 1998 to 1999

. Assisted with work study program in Finance Department.

Option Institute, Sheffield, MA, 1995 to 1997

. Director of Purchasing, Insurance Administrator, and significantly

reduced costs of long-distance services.

OTHER EXPERIENCE, some as a volunteer

. Teaching, elder-sitting, finding resources for people in need,

assisting guests at centers for natural healing, auditing, price and

cost analysis at AT&T, Market Center Administrator for Keller Williams

Real Estate.

Education

. CPA - Georgia. From 3/4/91 - 12/31/95. Did not renew when moved out-

of-state.

. Master of Taxation - Georgia State University, Atlanta, GA

. Bachelor of Science - Mathematics, University of Alabama, Tuscaloosa,

AL

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