Customer Service Sales

**** ******* ***** *****

Sarasota, FL *****

E-mail:

*************@*****.***

Mobile Phone: 941-***-****

Debra L. Harrington

Objective Seeking position to achieve a challenging & rewarding

leadership role that will allow full utilization of my diverse

background skills & abilities to help strengthen and contribute

to the goals of the organization.

Experience

2008-2011 Customer Service Representative III, Team Lead - ACH Food

Companies, Inc.

2301 SE Tones Dr., Ankeny, IA 50021 515-***-****

Provide customer with a single point of contact for all customer

services; including order processing, problem solving, accounts

receivable, collections, deduction handling, transportation

issues & sales support. Function as the team lead for a

customer service team & responsible for leading through example,

knowledge & expertise. High levels of coordination with ability

to prioritize while multi-functioning coupled with cooperation

required to insure company sales goals are met. Work

independently while functioning as a team environment motivator.

. Superior interpersonal skills with ability to build

positive rapport with customers and co-workers.

. Ability to manage time & prioritize client issues &

company priorities to meet goals.

. Strong organizational & communication skills coupled with

listening skills to effectively provide solutions to all

aspects of customers' needs.

. Develop and maintain strong client relationships. Resolve

any deficiencies discovered.

. Assure order integrity, processing, delivery & accurate

pricing delivered; collection and dispute process

efficiency maintenance.

. Work closely with multiple internal & external departments

to coordinate & service all aspects of business needs,

including Sales & Marketing.

. Able to assume responsibility and work independently with

little or no supervision and to assume lead & follow

through to resolve issues and recognize & deal with

potential problem areas.

. Trending-maintain & recognize potential areas requiring

assistance to operate at peak profitability.

1998-2008 Service Delivery Coordinator - Qwest Communications

900 Keo Way, Des Moines, IA 50309 515-***-****

Responsibilities include the technical and core competencies for

the delivery of billing and service products throughout the 14

state region. The Wholesale Provisioning department is one of

the most advanced in the Qwest organization and is considered

most critical for proficiency. Translation of complex and

technical information into language and terminology that is

clearly understood by customers and internal colleagues is

paramount for accuracy and efficiency. Work closely with sales,

service, design, test, billing and customers for timely and

accurate delivery of product while serving as the primary point

of contact for all problem resolution. Support sales and

customers with technical information and perform project

management functions. The SDC (Service Delivery Coordinator)

must fulfill and complete continued education involving the

following:

. Customer Service Orientation

. Communication Skills

. Knowledge of Technical Systems

. Creative Problem Solving/Conflict Resolution

. Decision Making and Analytical Skills

. Product and Service Knowledge

. Knowledge of Technical Processes

. Flexibility/Personal Management Skills

. Many Advanced Computer Program Systems

98. Sales Manager - Holiday Inn Downtown

1050 Sixth Ave., Des Moines, IA 50314 515-***-****

Responsibilities included the development/managing and

maintaining of sales accounts, public relations, group and

individual reservations including event planning & coordination,

operations, staff evaluations, maintaining records and

recruitment, and coordination between departments. Operated as

rotating Manager-on-Duty for property.

Education University of Iowa, B.A., Related Arts-Interior Design,

December 1975

Iowa Real Estate School, March 1985

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