Customer Service Manager

Objective

To enhance and further my career in the sales and marketing arena.

And to use my skills to increase the success and profitability of the

company I represent.

Awards

Received the Presidents Award for Outstanding Achievement for F/Y 2009

For being the only rep to exceed their business plan

Received numerous monthly awards for:

Top Producer, Most New Business, Exceeding Quota, Highest % over Plan,

Highest % Over Gross Profit Plan, Best Month Ever, Star Performer,

Million Dollar Club and others.

Work Experience

Feb, 2010- Present - Oce North America/Canon Alexandria, VA

Commercial Account Manager

Work with current customers to upgrade equipment as well as prospect

for new

Business by way of referrals, leads and cold calling. I also give

product

demonstrations, Write proposals, enter orders, end user product

training etc.

1992-Feb, 2010- Miller's Office Products, Lorton, VA

Senior Account Executive

Maintain current accounts and attain new business by selling office

furniture and office supplies.

. I handle the entire aspect of a furniture sale from the

measuring of office space, to creating layouts, presenting the

proposal, ordering the furniture and oversee the installation.

. Lines I represent are Herman Miller, HON, OFS, KI, Indiana Desk,

Sitonit seating and more

. I also provide customers with demonstrations and samples: do

formal account reviews, generate new business with referrals,

leads, and cold calls. I keep an updated database with prospect

information.

1990-1992- Colonial Office Supply, Fredericksburg, VA

Account Executive

. Made outside sales calls to existing customers as well as create

new business, prepared proposals for office furniture and

supplies

. Measured office space for furniture bids, arranged discounts

with manufacturers and would also work in retail store helping

customers.

1986-1990- Miller's Office Products, Lorton, VA

Customer Service Manager

. Managed 4 customer service representatives.

. Created incentive programs, entered orders, returns, price

adjustments, etc.

. Prepared quotes for bids for office furniture

. Helped to train incoming sales representatives

1981-1986- Dynatech Laboratories, Alexandria, VA

Customer Service Representative

. Entered orders, returns, solved customer problems, scheduled

service on equipment

. Attended and assisted with organizing trade shows

Training- MS Word, Excel, Publisher, Outlook, Power Point,

Smart Draw, Oasis, ECopy

Education:

Graduated 1981- Groveton High School

References available upon request.

Phone: 540-***-****

Cell -540-***-****

E-mail: ********@*******.***

81 Mourning Dove Drive

Stafford, VA. 22554

Katie Bowers

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