Customer Service Manager
Resume:
SUSAN RICE **** Victoria Drive #**
Dunedin, FL **698
********@*****.***
PROFILE
Assistant Manager and Customer Service. Dependable and organized, strong work ethic, able to identify
priorities and act timely and efficiently. Well motivated and interested in working with people.
EXPERIENCE
2006-2011 Assistant Manager/Customer Service
ARC/ERS Engineering Repro Systems, Madison, WI
Assistant Manager and Customer Service. Organized office procedures and set up manual for all personnel
job duties for cross training. Entered work orders, processed job orders and invoices. Production of large
format plan sheets, small format manuals, color posters and display signage. Simultaneous management of
numerous projects.
1999-2006 Customer Service/Graphic Designer
Insty-Prints on Park Street, Madison, WI
Customer Service. Answered phones, communicated with customers, worked up quotes and processed
orders for printing requests. Design, layout and production of spot and four color promotional materials.
Oversee art department pre-press operations and trafficking.
1996-1999 Customer Service/Graphic Designer
Insty-Prints of Madison, Madison, WI
Customer Service. Answered phones, communicated with customers, worked up quotes and processed
orders for printing requests. Design, layout and production of spot and four color promotional materials.
Oversee art department pre-press operations and trafficking.
1993-1995 Customer Service/Graphic Designer
Tony’s Instant Litho Printing, Madison, WI
Customer Service. Answered phones, communicated with customers, worked up quotes and processed
orders for printing requests. Design, layout and production of spot and four color promotional materials.
Oversee art department pre-press operations and trafficking.
1991-1993 Graphic Artist/Designer (LTE)
Wisconsin Public Television WHA-TV, Madison, WI
Design, layout and production of single and multi-color, promotional pieces, newsletters and TV Week ads,
in-house forms and program catalogs using computer design equipment. Prepare key-line specifications,
gather cost estimates and work with clients, staff and vendors.
1987-1992 Production Assistant/Graphic Designer
Woodland Marketing, Madison, WI
Design, layout and production of promotional pieces for local and national accounts. Creative direction for
photo sessions (select and locate props and work with photographers). Handled layout and production of
quarterly newsletter for firm’s largest account Work with computer output resources, separators, printers and
die-cutters. Oversee film work, color proofing, press checks and supervise temporary help for collating large
projects when necessary.
EDUCATION
B.A.: 1984 University of Wisconsin-Green Bay
Major: Communications and the Arts
Minor: Business Administration
REFERENCES
Available upon request.
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