SUSAN K. MCTAGGART
**** *. ****** **. #*** . Denver, CO 80237 . 402-***-**** .
********@*******.***
OBJECTIVE
To obtain a professional position that allows me to integrate and develop
my skills in sales, communication, and working in teams.
EDUCATION
University of Nebraska-Lincoln
Bachelor of Arts in Communication Studies, May 2008
Minor: Sociology 3.2/4.0
EXPERIENCE
Jones International University- through Lakeshore Staffing, Centennial, Co
Admissions Counselor, May 2008 - present
. Attended professional inside sales/admissions training.
. Call potential students daily/answer phone calls from potential and
admitted students.
. Build and maintain student relationships via phone and email.
. Interview students to answer questions and realize their needs, wants,
and motivations.
. Guide students through admissions process and help complete needed
documents.
. Present knowledge of our products, services, policies and procedures.
. Enhance time management, organization and multi-tasking skills.
Olive Garden, Lincoln, NE/Highlands Ranch, CO
Server, November 2006 - June 2008
. Market all menu items, menu specials, events, and promotions of the
restaurant.
. Establish repeat customer base by meeting and exceeding guests'
expectations.
. Present all menu items to meet detailed specifications.
. Increase sales of company.
. Assist in the training of new employees.
. Accomplish goals while multi-tasking in a fast-paced, team based
environment.
. Provide knowledge and background of company to guests.
University Directories, Lincoln, NE
Local Sales Manager/ Intern, May 2006 - August 2006
. Effectively managed a sales team of five to exceed sales goal to 105%
in 8 weeks.
. Attended professional sales and leadership training.
. Planned and conducted two daily sales meetings.
. Motivated and supported teammates daily.
. Compiled all paperwork.
. Visited 30 to 40 new or current advertisers each day.
. Enhanced interpersonal communication and time-management skills.
. Executed an event for Adobe Software Systems that exceeded
expectations on multiple
objectives: creating a marketing database, driving sales of
products, creating buzz for brand.
ACTIVITIES
Heartland Big Brothers/Big Sisters, Lincoln, NE
Mentor, December 2005 - present
. Provide support and mentoring to an adolescent in need.
. Positively influence the life of an adolescent.
. Maintain lifetime relationship with child and her family.
National MS Society of Omaha, Lincoln, NE
Volunteer, 2006
. Gathered funds to benefit organization and research.
. Promoted and volunteered at MS Society's special events.