Customer Service Administrative Assistant

Kathleen Littlefield

**** ***** ******, ****, ******** 60099

847-***-**** - ******@*********.***

SUMMARY OF QUALIFICATIONS

Self-motivated and flexible, working individually or as a team member, in

fast paced, high-pressure environments demanding strong organizational and

interpersonal skills. Always eager to grasp new ideas and learn. Confident

and poised in interactions with individuals at all levels. Skills include:

Records Maintenance Database entry and management

Report compilation and preparation Spreadsheet Creation and

Ledger balancing

General Bookkeeping/Accounting A/R, A/P, purchasing and

invoicing

Proficient in: Microsoft Word, Excel, Power Point, Access, Outlook, Front

Page, Quickbooks, Adobe, eSubmissions, Internet Navigation, Clinical

Essential Documents Training and Clinical Research Training

EXPERIENCE

Glen Flora Country Club Waukegan, IL

60087

Accounts Receivable January 6,

2009 -

December 30, 2010

. Accounts receivable and adjustments

. Data processing of member charges and special event invoicing

. Account Auditing

. Audit and analysis reports

. Create/Customize worksheets for reports

. Member account maintenance

. Website maintenance

. Member email blasts

. Edit and type monthly membership letter and event calendar

. Customer service

. Administrative Assistant duties

. Bank Deposit preparation

Award Audio & Video (Part time family owned business) Zion,

Illinois 60099

1997 - Present

. Set up bookkeeping and filing system for new business

. Accounts receivable/accounts payable, purchasing, invoicing,

payroll and banking functions

. Yearly Federal and State Tax preparation and filing

. Yearly Budget

. Customer Service/Problem Solving

. Travel Arrangements and Appointment Schedule

. Administrative Assistant duties

Abbott Laboratories (Contractor) Abbott

Park/AP6B-1

April 1, 2002 to

GPR&D Clinical Operations/Training October 31,

2003

(Global Pharmaceutical Research and Development)

. Assist in coordination and operation of employee training

sessions

. Order and distribute/ship Domestic and Global training

materials

. Track and record employee training, domestically and

globally via class participation and the Internet

. Creation/Maintenance of Global Project Teams lists to

include title/job description, department,

department number, phone number and location for 450 plus

employees

. Maintain GPRD Standard Operating Procedure Binder and

Attestation documents for GPRD employees

. Coauthor with Brian Hamilton v.1 of the eSubmisisons

Training Manual (350+ pages)

. Compile a three-year historical clinical study metrics

reference document for

the US Clinical Regional Monitoring Program committee

Scientific Record Center

. Database entry of drug study information

. Maintenance of filing system for hard copy

clinical study documents

. Closing of Scientific Record Center consisting of

reviewing documents, categorizing, and transfer to

appropriate department for storage

Lake Forest Hospital Lake Forest,

Illinois 60045

1980 - 1999

My ability to remember duties in various departments was a key asset which

allowed me to act as relief for vacations and assist during busy times in

Facilities Management and Building Services, Nursing Administration,

Education and Training, Patient Services, Oncology and Emergency Room

working as secretary or nursing assistant.

Maternity Services Secretary

. Data entry in ledger or computer for monthly and yearly

spreadsheet reports

. Transcribe Physician orders from chart to patient care plan

and enter orders into computer

. Greet visitors and direct as needed

. Secretarial duties and

. Train new secretaries

. Weekly supply order

. Nursing Assistant

Facilities Management and Building Services Secretary

. Maintenance of department accounts within budget parameters

. Yearly budget projection and preparation

. Department employee timesheets preparation for payroll

. Purchasing

. Enter and Assign requested and scheduled maintenance orders

to engineers

. Secretarial duties

Surgical Scheduler

. Direct and phone contact with Physicians, Nurses

and patients to schedule and enter surgical

procedures

into Orbit Scheduling database with attention to accuracy,

detail and discretion.

Anesthesia Assistant

. Assist 11 Anesthesiologists with all types of inductions

. Order, stock and account for all supplies and drugs

including narcotics

. Prepare anesthesia assistants schedule for 2 full time and

3 part time anesthesia assistants with attention to number

and type of surgeries

. Train new anesthesia assistants

. Maintain Omeda Anesthesia machines (Certified Technician)

MISCELLENEOUS

. Treasurer/Bookkeeper/Administrative Assistant for GraceLife

Christian Church to include yearly budget preparation and

presentation, accounts payable duties, record and maintain

contributions and monthly reports, banking functions and

reconciliation

Contact this candidate