Administrative Assistant Customer Service
Resume:
LISA PIERONI
**** ***** ******, **********, **. *1311
*********@*****.***
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OBJECTIVE: Receptionist/Administrative Assistant
A position which allows me to use my customer relation,
administrative and communication skills.
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QUALIFICATIONS:
+ Experience dispatching for a fast pace medical emergency
and 911 call center
+ Hand-on experience as Administrative Assistant to CEO
+ Data entry Supervisor
+ Customer service relations
SKILLS:
Dispatched Paramedic's, Fire and Police for a high volume Call
Center.
+ Implemented Dispatch procedures and communication
policies
+ Devised guidelines and structure for data entry of
client medical information in computer data base.
Office Administrative skills.
+ Excellent computer skills, Microsoft Office, Manitou
Alarm Software and excel.
+ Responsibilities included daily tasks associated with
file creation, document circulation, and file
maintenance and inactivation.
+ Preparation of general correspondence.
Customer Relations.
+ Maintained a high level of customer satisfaction in a
high stress environment
Evaluate client calls and correspondence.
EMPLOYMENT HISTORY:
1994 - 2010 Dispatch Supervisor/Administrative Assist., Life Alert,
Encino, CA.
1989 - 1994 Emergency Dispatcher Life Alert, Encino, CA.
1987 - 1989 Administrative Assistant Rother & Bybee
Attorneys at Law, Honolulu, HI
1984 - 1987 Emergency 911 Dispatcher Silverthorne
Police Dept., Colorado
EDUCATION AND TRAINING:
Summit County High School, Breckenridge,
Colorado
Colorado State University, Fort Collins,
Colorado
Pierce College, Woodland Hills, CA.
Colorado Bureau of Investigation, National
and State Crime Computer Certified
HIPPA Training
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