Customer Service Representative
Resume:
L aTasha M. G reenlee
*** ******** *****, *** *, Cary NC 27511
Cell 336-***-****), **************@*******.***
Objective: To obtain a challenging Data Ent ry Position with a professional organization
t hat will enable me to fully utilize my experience, creative problem solving and
organizational skills
Skills: Successful Proofreader, Working knowledge of M icrosoft Word, Customer Focus
Concepts, In ter Communication Skills, Electronic Mail Transmissions, Working knowledge
of most Window-Based Systems, Researching In ternet Information, 54 wpm, Basic Office
M achines (Copier, Fax, Calculator, PC,Scanner and etc)Alpha-Numeric 10,000 keystrokes
N umeric 9,000 keystrokes
E ducation:
North Carolina Central University
D urham, North Carolina
(2003)
B.A., Political Science, M inor: Theater
James B. Dudley H igh School,
G reensboro, North Carolina
H .S. Diploma (1998)
Work Experience:
M anpower at IBM
RTP, North Carolina
(2007 to Present)
F inancial Analyst
P rocess customer credits, Consolidate four end of the month credit reports into one excel
spreadsheet, Research and notate imbalances in credit to credit request ratio, resolve
d iscrepancies found during research, Review end of month report of revenue reversals and
send out correspondence to appropriate project managers
B illing Focal
Review and Analyze daily billing report for contracts that needed billing released, Audit
contractual documents for accuracy and signatures, In teract with other billing staff to
obtain missing documents or discuss discrepancy in billing system versus billing database,
Send follow up e-mails on unfulfilled document requests, Keep daily record of follow up
results, At tend weekly discussions of report results
N CO Group
G reensboro, North Carolina
(2006 to 2007)
Customer Service Representative
Taking inbound calls, processing delivery change requests, ordering supplies, scheduling
p ickups, initiate damage claims, interpret damage claim codes, sending messages and
concerns to distribution center, redirecting calls as necessary
TRC Staffing/First Point/Timco Aviation
G reensboro, North Carolina
(2005 to 2006)
Operator
M aking outbound calls, entering data into computer fields, researching phone numbers and
other contact information, sending faxes at customer request, receiving faxes, recording
closures on daily closure report
C lerk
E ntering blank and completed non routines into computer database systems, closing out
non routine and routine cards, running completed and non completed reports,pulling
u nentered cards from record files
P roduction Controller
A uditing paperwork for accuracy and adherence to guidelines/procedures,
Performing operation break-in sequence, Open Operation, Discrepancy Awareness Notice,
C ross Reference reports, Performing manual audits of paperwork, Opening and closing
a ircraft books, Entering non-routines into the computer database,Generating work orders,
Receiving work orders
Debbie Staffing /AT&T Wireless
G reensboro, North Carolina (2004-2005)
Customer Service Representative
P rocessing sales orders, activating cell phones electronically, performing
E lectronic credit checks, performing manual credit analysis, migrating AT&T wireless
customers into Cingular systems, reverse migration from Cingular back to AT&T wireless
systems, upgrading customers equipment, making changes to account information,
a ttaining rate plans, i.e. adding/removing features,taking deposits electronically.
Guilford County Schools
G reensboro, North Carolina (2004 to 2004)
F ile Clerk
P icking up and delivering files to various staffing employees at their request,locating
requested files in file room or in computer database, filing documents in warehouse file
room, keeping accurate records of documents filed
Hecht's and Strawbridges
G reensboro, North Carolina (2003 to 2004)
Sales Associate
I nventory Prep, checking out customers, stocking and restocking,
opening and closing register, damaging out merchandise, taking
calls and over the phone orders, assisting customers with finding
t he best possible product for them, holding merchandise for customers
Welfare Reform Liaison Project
G reensboro, North Carolina (2001 to 2002)
Secretary
F iling, mailing, faxing, copying, answering phone, taking dictation,
p roofreading documents, printing labels, stuffing envelopes, getting
appropriate postage, putting together packets, for t rainees, checking out
customers at the warehouse, helping to put together packets for the
homeless and in need families.
L .T. Walker Complex, Durham, North Carolina (2002 to 2002)
S taff Member
Signing out sport equipment to students, checking ids and signing students
i n to use the facilities, checking to may sure all doors were locked and
supervising students while they were doing their activities to make sure
r ules and guidelines were being followed and all equipment was safe for
use.
Dakota Watch Company, Durham, North Carolina (2000 to 2001)
Sale Associate
Selling watches, restocking watches, taking inventory, making minor
repairs, i.e. taking out links and changing batteries.
.
Activities and Honors
Silver and Gold Award in Girl Scout
Award in Baptist Student Union of North Carolina Central
H E LP
CareerBuilder Job Seeker Customer Service: 866-***-****
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