Customer Service Sales
Resume:
Tuere Spears
Decatur GA 30034
**********@*****.***
CAREER OBJECTIVE
Outgoing, motivated team player eager to contribute dynamic customer
service, administrative, supervisory, team building, and organizational
skills towards supporting the objectives of an organization that rewards
reliability, dedication, and solid work ethics with opportunities for
professional growth.
SUMMARY OF QUALIFICATIONS
Assistant Swim coach, Swim teacher,
Microsoft Word, Excel and Outlook, Microsoft Windows, Payroll,
Microsoft CRM's, Great Plains, Insurance Claims, Soft Collections,
mailroom experience, Reatail, OPEX Operator, Typing (40+ wpm) Multi-line
Phones,
Arrange Domestic and International Travel, Strong Customer Service,
Data Entry KSPH 9000, Office Procedures, SAP,Sales Logix, Sales force CRM,
Inbound and Outbound High Volume call center (200+ calls daily). High
Volume Appointment Scheduling, Inside Sales, Cash Registers, Automotive
warrantee, Mail Distribution, Interpersonal skills, WGS, Call Care
Browser and Diamond.
EDUCATION
Everest College - Online - Criminal Justice (enrolled)
Dorsey School of Business, Wayne MI - Computer Applications Specialist
Mumford High School, Detroit, MI - College Preparatory - Diploma
WORK EXPERIENCE
Manpower Employment Agency 06/05 to current
(Empire) Temporary Position:
General office associate/Receptionist
Responsible for the day to day activities: create and modify documents
using microsoft office. Meet and greet clients and vistors. Completing
purchase order job jackets, entering data on excel spread sheets, answering
phone and directing the call to the correct personal, filing, record
management maintain the kitchen and break room, faxing and other general
office duties.
Customer Service Representative Randstad Employment Agency 10/09
current Milton GA
(Delta Dental) Temporary position:
Responsible for the day-to-day activities involving the credentialing and
re-credentialing of providers into the various networks associated with the
programs administered by the enterprise. This includes assessing and
conducting primary or secondary source verification as stipulated under the
program criteria for the respective network. Also responsible for assisting
providers in the enrollment process, processing provider enrollment related
documents including contracts and change of practice location notices,
validating EIN payment information (Tax Identification Numbers or Social
Security Numbers of sole proprietors), completing credentialing
verification steps on professional providers (providers actually rendering
treatment), and activating provider participation (group practices and
individuals).
Pre-caller Global Employment Solutions 08/08 current Decatur GA
(Comcast) Temporary position:
Responsible for providing excellent customer service, making outbound calls
in a call center enviroment. Pre-called customers to verify if avaliable
for their scheduled appointments. Manage two browers while toggling between
them using workforce express (WFX) and ACSR (Advanced customer service
representative).
Customer Service Representative, - Rebate Express 06/05 - 04/09 Wixom MI
Answering inbound calls, heavy data entry, handling inbound and outbound
calls, answer emails in a timely matter. Distributing inbound mail,
processing consumers rebates, answering 100 plus calls in a call center
enviroment.
Shift supervisor - Pathway Research 05/02 - 05/05 Madison Heights M
Coordination of projects, liaison between all internal and external
departments, answering incoming calls, assigning accounts to sales
representative, heavy data entry, training of new employees, and general
office duties.
Call Center Representative -Visual Services - 10/98 - 05/02 Livonia MI
Answering 150 inbound calls daily, tracking consumer merchandise utilizing
internet resources, enterting data for GMC, Ford, and Chevorlet, Ordering
processing for the entertainment book and JcPenny catalog, answering and
sending out emails to futher assistant consumer, schedule agents within
departments for phone coverage, improved client/representative
communications by implementing and a list of all ibound and outbound calls.
Certificates and Honors
Perfect attendace, Interpersopnal skills, and Overall Customer service.
Contact this candidate