Customer Service Office
Resume:
ORLANDO ARECHIGA
**** ** ******** ***. ******** Valley CA, 92708 . ***************@*****.***
Objective
A highly motivated team player with more than 5 years of exceptional front
desk/customer service experience
Seeking a position with a company that will maximize its benefits through
the application of my efficiency, skills and degree; a position where I can
gain more responsibilities and employ new concepts.
Education
University of California, Irvine (UCI) Graduated: June 2011
Major: B.A. Literary Journalism Minor:
Anthropology
Relevant Experience
UCI Office of Information Technology: Operator #2
Jan 2010 - March 2011
- Customer Service: Swiftly managing calls on a telephone switchboard,
while going above and beyond to fulfill UC campus callers with answers to
their inquiries or simply routing their call to the appropriate department.
(100+ calls a day)
Security Service Systems: Weekend Dispatcher (Day Shift)
Summer 2007
- Dispatcher: Using the 10-code lingo, communicated with patrol men over
radio to advise them of any alarm alerts in their designated beats; then
communicating with third-party alarm companies that provided clients with
additional security, about the status of the alert.
-Misc. tasks: distribution of vehicle keys, taking messages for the owner
of the company, and updating client info via a data-entry program.
-Time shift lead: Made sure to check-in and check-out patrol officers upon
arrival and departure using time cards.
Saint Anne's Church & Shrine: Receptionist
August 2001 - Sept 2006
- Customer Service: Warmly welcomed guests upon their arrival in the church
rectory/office.
- Office Tasks: Answering the phones, screening calls for the pastor and
deacon, printing and distributing weekly church bulletin/newsletter.
- Cashier: Managed small bank, with pertinence to payments for wedding
ceremonies, religious artifacts, certificates, etc.
- DATA entry: Input parishioner registrations, updated their information,
and input their Sunday contributions into the database for donor purposes.
Additional Experience
UCI Legislative Council: Humanities Representative
Nov 2007-June 2008
- Planning and Implementing: Worked with an elected panel of student
leaders to pass academic, housing, and campus grassroots legislation.
- Problem-Solving: Personally interacting with respective school deans to
discuss and/or negotiate amendments in regards to student-body requirements
and requests.
UCI Office of Academic Affairs: Administrative Intern
June 2007-June 2008
- Support the Academic Affairs branch of the Student Government in all
administrative tasks
- The point of contact for all commissioners; collecting their weekly
reports and emailing reminders/requests via the email list serv.
- Typed up weekly "minutes" for the President of Academic Affairs
ASUCI Office of Academic Affairs: Intern for Commissioner of Publicity
Nov 2006 - March 2007
- Worked under the Commissioner of Publicity to improve student activism
with methods of visual communication, social media, and of course the old-
fashioned distribution of flyers in person.
-Successfully garnered attention to the first Grassroots Outreach
Conference at UCI, and high-profile speaker events.
Skills
1) Time Management Skills
2) Good people skills
3) Organized & very detail-oriented
4) Fluent in Spanish
*REFERENCES FROM EACH EMPLOYER AVAILABLE UPON REQUEST.
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