Customer Service Sales

JEREMY SHANG C. YAU

? *** Bay **th Street, *rd Floor, Brooklyn, NY 11214, U.S.A. ? +1 347-

***-****

? *********@*****.*** ? Skype Name: yaushang

EDUCATION

New York University, New York, New York

September 2010 Master of Science, Global Affairs -

Concentration: International Business, Economics, and Development

Study Abroad: East China Normal University, Shanghai, China

June 2010

Recipient of Student of Excellence Award; Assisted professor in

establishing networking profiles and coordinating on-site visits with

various businesses such as GE, AMCHAM Shanghai, and Bao Steel in China

Brigham Young University, Laie, Hawaii

August 2003

Bachelor of Science, International Business Management

Awards: Second Place, Business Plan Contest, School of Business, 2003

First runner-up, Business Proposal Competition 2002

Projects: Marketing VP, Dream Aloha Collections Inc., Started up student-

run company during the senior year in college. Designed sales

and marketing campaigns, awarded the most profitable team in six-

week operations

PROFESSIONAL EXPERIENCE

Oxbridge Academic Programs, Business Development Consultant, New York, NY

Current

. Providing advisory support for executives as needed in qualifying

new opportunities and marketing strategies

. Acting as a strategic project leader for exploring new

opportunities (connecting potential partners and

customers in China)

. Participating in building a 2-year business plan and proposing key

action plans to achieve the business goals

China Horizon Investments, LLC, Associate Consultant, New York, NY

2008 - 2010

. Translated business documents (i.e. project presentations, business

contracts, financial statements, and memos) from English to Chinese or

Chinese to English

. Provided consulting services and analysis, including selecting

appropriate locations, identifying useful resources,

budgeting, estimating potential profits, risk management, and financial

planning to U.S. investors

. Consolidated and analyzed financial data to develop China market

assessments and entry strategies for U.S. clients. (Previous projects:

Wind/Solar energy, communication system, and postal services)

United Nations Headquarters, Intern, New York, NY

2009

. Authored a 60-page data report for the UN Environmental Who's Who

Program

. Researched for public-speaking materials, prepared speech

documents, set up presentation slides for department supervisors during

the General Debates and the UN Climate Summit 2009

. Represented department director and co-hosted the Climate Change

Committee meetings. Met with representatives from more than 100 nations

to discuss global climate issues

JP Morgan Chase, Personal Banker, Brooklyn, NY

2006 - 2008

. Translated bank documents, promotional flyers, interest rate

notices, and regulations to Chinese consumers

. Directly worked with clients (small business and residence in Chinese

community) to define their financial needs, and then matched and cross

sold company's products and services in order to reach clients'

financial goals

. Conducted Financial Literacy Workshops to Asian community

Multicultural Media Broadcast Group, Part-Time Program Specialist, New

York, NY 2007- 2008

. Hosted weekly on-air radio shows to provide information on

entertainments, news, and life issues

. Promoted and participated in The Hong Kong Dragon Boat Festival in

New York (2007 and 2008)

Marble 1 Building Supplies LLC, Operations Manager, New York, NY

2003 - 2006

. Recruited and supervised 8 junior sales representatives to expand

company's sales and marketing

. Oversaw all expenses, budgets, and production costs for retail

operations and supply chain

SKILLS

. Language fluency in English, Cantonese, and Mandarin

. Proficient with Microsoft Office, typing in Traditional and Simplified

Chinese, Adobe Photoshop Lightroom, and Windows Live Movie Maker.

. Specialist of global sourcing, live interpretation from/to English and

Chinese, document translations, public relations, customer service,

marketing, consulting, researching, negotiating and networking in

China, fundraising, and managing Chinese employees.

VOLUNTEER EXPERIENCE

Chinese Interpreter for Board of Election in The City of New York

Current

NYU Health Center Event Volunteer

2010

Troop Adult Volunteer for Boy Scouts of America

2006-Current

Member of UNICEF and Amnesty International USA

2006-2009

Hong Kong Club President, BYU-Hawaii, Laie, HI

2002

. Led a group with eight committee members to design and monitor

monthly activities for 100

Hong Kong BYUH students to achieve their personal goals and

strengthen their character

Mandarin Club Vice-President, BYU-Hawaii, Laie, HI

2001

. Planned and conducted joint-club events with international students

from over 70 countries

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