Manager Customer Service
Resume:
Janie M. Ramil
Livingston, Ca. 95334
WORK EXPERINCE
H &R Block Office Manager, Modesto Ca.
Monte Vista Crossing Office, Turlock, Ca.
Supervise Tax Associates, Prepare Management Reports, and any other duties as
assigned by District manager.
2008-2009
H. & R. Block Tax Associates Modesto, Ca.
Monte Vista Crossing Office, Turlock, Ca.
Tax Associate
Prepared Federal and State Tax Returns Using Company software.
07/1993-12/1999
Wal-Mart Store #1983
Ceres, Ca.
Head Customer Service Manager/ Personnel Manager
Managed C.S.M.’S, Cashiers, Courtesy Desk, Layaway, Stockmen, People
Greeters and anyone who operated a register. In charge of Training for Customer
Service, cash registers, and safety. Other responsibilities included scheduling using
company software, coordinating work assignments and conducting weekly
meetings, Interviewing, hiring, orientation, coaching, preparing (1:1), and
terminating. Employee’s Payroll using company software and all filing.
1989-2008
Travel Agent
Help Clients plan vacation, sold vacations.
Interact with Airline, Cruise and Tour companies
1971-1988
Procter and Gamble
Modesto, Ca.
Safety Coordinator
Prepping Coordinator
Slide Coordinator
Lab Person
United Way Rep.
Responsible for 8-10 Technicians
Distributing work assignments, coaching, and Training
Education
GED
IMS Interpersonal Managing Skills
Confrontation Training How to deal with people
Affirmative Action Training Equal opportunity and sexual harassment
Culture Diversity Dealing with different cultures
Stress Management Dealing with problems before they get out of hand
Travel Agent School Use company software to sell and plan travel
H&R Block Tax Courses Including but not limited to Basic Tax Preparation
Interest and Hobbies Oil Painting, Traveling, Hiking/site seeing, reading,
Scrapbooking, card making, and glass painting
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