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Project Manager Customer Service

Location:
Minneapolis, MN, 55438
Posted:
August 13, 2011

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Resume:

Carla Morrone

**** * ***** **, ***********, MN 55438

Tel: 952-***-**** Email: ************@*****.***

summary

I am a goal-oriented, innovative and reliable team player. I have evolved

into an expert in the Best Buy brand style and voice, and my experience

with the Puerto Rico WOLF sector has helped me develop leadership skills

and creative insight as it relates to marketing. I am enthusiastic about

beginning a new and more challenging role that will allow me to pursue my

interest in communications management and my passion for writing, editing

and multicultural studies.

Experience

Bilingual Editor, Proofing and Compliance Specialist, Best Buy, Richfield,

MN Oct 2008-Present

Worked closely with Legal Compliance, business and creative teams, and

project management to verify appropriate legal and Brand compliance for in-

store design and Best Buy Marketing Communications, resulting in consistent

brand style and reducing advertising legal risk

Edited and proofread marketing collateral for content and accuracy for

businesses like Magnolia Home Theater, Reward Zone, Best Buy Mobile and

Geek Squad, improving consumer communications and brand look and feel

Worked as control between Translation agencies, Marketing and Best Buy

Hispanic Initiatives group to ensure consistency and effectiveness across

all Marketing Communications, thus improved the quality of multicultural

communications and output quantity

Acted as supervisory body for Brand and business-specific style, managing

agency partners through

regular on-boarding and communication

WOLF Pack Corporate Member, Puerto Rico, Best Buy

May 2009-Feb 2011

As part of the Women's Leadership Forum (WOLF) at Best Buy, I worked onsite

with retail members of Puerto Rico stores to develop training programs and

innovation plans to improve sales in the Hispanic market

Led a small team of women to organize monthly networking events in Puerto

Rico, which included local leaders and employee business networks, to

increase local Pack awareness

Participated in all pillars of Wolf, including networking, member

engagement and local community givebacks, in which the greater Pack worked

together on a local charity event

Project Manager, Editor, Trusted Translations, Buenos Aires, Argentina

May 2007-Sept 2008

In Buenos Aires, I was able to dive completely into the Argentine culture

in the local Trusted Translations office, while still taking direction from

company leadership in the United States

Worked directly with Sales Team to manage several projects simultaneously,

contracting Translators, Editors and Proofreaders for each project to meet

strict deadlines set by clients

Ensured the highest level of customer service by editing, proofreading and

translating financial, legal and medical documents from Spanish into

English, complying with client style guides and standards

Copywriter, Public Relations Assistant, Junonia Ltd., Eagan, MN

Oct 2005-Sept 2006

. Wrote press/media releases based on latest fashion trends, company

news and features to increase company awareness and sales

Researched and copyedited short articles for the Information Center at

Junonia.com to attract online readership and boost web content management

value

Conducted customer and local small business owner interviews for the

Junonia.com Community Forum, resulting in increased local establishment

English Instructor, Urban English, Buenos Aires, Argentina

Feb 2007-June 2007

. Taught English as a Foreign Language to business Executives in a

Corporate setting

Independently planned and organized class schedule and content, each with a

primary focus and lesson for Beginner, Intermediate and Advanced students

Education and certifications

St. Catherine University, St. Paul, MN

Bachelor of Liberal Arts, December 2006

Major: English/Written Communications, Minor: Sociology

Lean Six Sigma White Belt, January 2011

TEFL Certification (Teaching English as a Foreign Language), February 2007

Skills

Proficient in Microsoft Office, Word, Excel, Power Point, Adobe Reader,

Trados 2006 and Tag Editor

Fluent in Spanish

Excellent interpersonal, speaking and written communication skills

Able to work on a team and also independently and reliably

References available upon request



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