Administrative Assistant Customer Service

ANN SATEIA

*** ********** **.

O'Fallon, MO *****

314-***-****

abgzd3@r.postjobfree.com

Accounting professional with 13 years of experience in the insurance,

pharmaceutical and advertising industries. Experience includes

reconciliations, analysis, billing/invoicing, accounts receivable,

collections and customer service.

PROFESSIONAL EXPERIENCE

VANLINER INSURANCE COMPANY - St. Louis

1997 to 2010

(Vanliner provides quality insurance products and services to the moving

and storage industry)

Lead Premium Accountant (1998 to 2010)

Lead person for two Billing Analysts and performed accounting functions to

meet financial reporting requirements and to meet department goals

. Prepared monthly premium distribution to the general ledger

. Maintained customer balance under 4%

. Researched customer inquiries/discrepancies prepared customer analysis

to provide customer satisfaction

. Reconciled disbursement and accounts receivable accounts

. Evaluated delinquent, cancelled, and problematic accounts

. Performed premium calculations of paid loss retrospective policies

. Processed vendor invoices

. Assisted in the development and testing of a new receivable system

Administrative Assistant (1997 to 1998)

Provided administrative support for the Vice President and Director of

Finance

. Prepared and maintained annual budget for all departments to meet

company goals

. Compiled/distributed quarterly investment reports to provide

investment profits and losses to the Investment Committee

. Prepared a daily deductible analysis to provide management with any

outstanding payables

JONES MEDICAL - St. Louis

1996 to 1997

(Vertically integrated branded pharmaceutical company)

Executive Assistant

Provided administrative support to the CEO, CFO and Financial Analyst

. Prepared spreadsheets of company financials and investment information

for tax preparations and investment reporting for quarterly report

deadlines

. Prepared and distributed investment material to current and

potential investors

. Preformed administrative functions

ANN SATEIA

Page Two

(Professional Experience Continued)

ZOLTEK COMPANIES, INC. - St. Louis (temporary position)

1996

(Manufacture and market carbon fibers for various applications)

Administrative Assistant

Provided support to the Sales and Marketing Department

. Prepared and distributed sales material to current and prospective

customers

. Maintained customer and sales files

PRIVATE NURSING, INC. - St. Louis (temporary position)

1996 (Provider of home health care)

Administrative and Accounts Receivable

Provided administrative support to the President

. Performed receivables and recording keeping responsibilities

. Prepared client and Medicaid billing

D'ARCY MASIUS BENTON & BOWLES - St. Louis

1988 to 1995

(15th largest Advertising Agency)

Financial Assistant

Provided support to the Financial Department

. Distributed monthly financial reports

. Prepared and processed client billing

. Processed and reconciled vendor invoices

. Maintained credit card accounts and travel records for company

employees

. Liaison between company and travel agency

EDUCATION

UniGroup University - Various Classes (Computer, Business, Accounting,

ISO, Team Building, Customer Services, Human Resources)

UMSL Training Campus - Microsoft Classes (Advanced Excel, Word, Pivot

Tables)

St. Charles Community College - Business Classes

Hickey Business School - Graduated with Administrative Degree

COMPUTER SKILLS

Microsoft, AS400, Agency Manager, Crystal Reporting, PRISM, Point,

PointIn, VLookup

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