Customer Service Manager

Location:

Posted:

August 13, 2011

Mary Jane Juip

Stockton, CA 95204

Email: ************@*****.***

SKILLS:

Windows XP Windows 7 MS Word 2003/2005 MS Excel 2003/2005

Word Perfect 9 Telemarketing Cash Auditor Cash Handler

Bookkeeping Accounts Receivable Accounts Payable Pay Roll

Type 67 WPM Data Entry (touch) File Alfa/Numeric Customer Service

Phone Skills Office Management Time Management Stress Management

CAREER SUMMARY:

West Asset Management, Inc. Stockton, CA.

Customer Service Representative/Collections January 2009- April 2010

Received all inbound and outbound calls and transferred them to the correct department or staff member.

Secured payment transactions over the phone. Managed foreclosures, Collections; Repayment plans,

Forbearance; and Short-Sales. Also, informed clients of loan modifications options, Hamp and Hafa.

JNP Property Investments Stockton, CA.

Transaction Coordinator/ Office Manager August 2003-December 2008

Informed and supplied over 175 telephone clients with information regarding loan option plans, government

programs; commercial properties, and short sales. Also, provided administrative support duties such as,

answering of phone, setting up and closing Escrow, invoices, correspondence letters, data entry and

telemarketing. Composed over 500 flyers and met all dead-lines in a demanding atmosphere.

American Mortgage Services Stockton, CA.

Sr. Loan Processor September 2001-August 2003

Responsible for funding of Escrow, processed loans, set appointments, pre-qualified potential clients and

purchased properties. Managed all files and the audit of the files. Cold called new clients, answered heavy

phones, met with new clients regarding policies and procedures.

Brown’s Transmission Turlock, CA.

Office Manager July 1998- September 2001

Opened office every morning and handled heavy phone traffic throughout the day. Produced job orders,

invoices, filing and setting of appointments. Provided excellent customer service to walk-ins and a

professional phone conduct to all callers. Managed inventory control, books; billing, payroll; and auditing

payment transactions.

EDUCATION:

MTI Business College (Executive Secretary) Stockton, CA

References available on request