Customer Service Manager

Rea McGhee

**** ***** **** **, #** ● Houston, Texas 77055

**********@*******.*** ● 281-***-****

OBJECTIVE

• Diligent and detail-oriented

• Knowledgeable of all office functions and excels at multi- tasking in a fast paced

environment

• Superior telephone, customer service, and computer skills with proficiency in PeopleSoft,

Mestamed, and Microsoft Office: Excel, Word, Access, and Outlook

EMPLOYMENT HISTORY

TMC Orthopedic, Collection Specialist 5/2003 - 07/2009

• Obtained status and follow up of commercial insurance claims (includes Medicare,

Medicaid and Workers Compensation)

• Downloaded and transmitted electronic submission reports for commercial carriers and

Medicare

• Ran daily and monthly Account Aging reports for the department

• Attended meetings held weekly to identify problem trends with insurance carriers and

their resolution

• Handled Written or verbal appeals for incorrect denial or low payment status

Advantage Learning Institute, Office Manager 6/2001 - 1/2003

• Coordinated meetings and agendas between the President and Marketing Department

• Made calls to clients for progress or status updates

Mariner Post Acute Network, HRIS Specialist 11/1997 - 5/2001

• Maintained over 2000 personnel records in PeopleSoft for the Regional and Corporate

offices

• Coordinated employee updates for 42 facilities

• Created and ran departmental, disciplinary, and turn-over reports

• Assisted Supervisor with special projects including budgets, forecasts, and staffing issues

EDUCATION

Houston Community College, Houston, Texas

Business Administration

Dulles High School, Stafford, Texas

References Available upon request

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