Engineer Manager
Resume:
MUSADDIQUE KHAN ABBASI
Khanna Daak, Islamabad
Pakistan
Tel Cell 92-300-*******
E-mail: **********.******@*****.***
*********@*****.***
Title of Job . NORTEL Expert on Voice/ VoIP Products"
OBJECTIVE
To achieve a challenging career position by deploying my skills regarding
NORTEL Meridian / CS1000, VoIP Networks of NORTEL and Asterisk both,
Managing and support of Telecommunication / Wide Area Network Management
for Installations Operations and Maintenance.
JOB DESCRIPTION SUMMARY
Around 13 years over all experience on various job categories,
started carrier as a Telecomm Engineer and worked on various
prestigious telecom vendors like SIEMENS, ALKATEL, ELTEK and
NORTEL at different job positions from Trainee Engineer to Manager
Telecomm in Different Telecomm Firms with the following details,
Nortel SL1/Meridian/Succession/CS1000 Specific Projects.
Installed and Managed whole Setup of Call Center and PABX with
Nortel Meridian Option 11C -61C /Succession/CS1000 and Symposium
at Various Customers and Locations through out Pakistan.
The Detail of Customers with Nortel SL/ Meridian/ Succession/
CS1000/ Symposium Equipment with different applications (PRI-2,BRI, Meridian MAX, Symposium Call Centers,Call Pilot, LSE1,
ITGL, ITGT, MIRAN, XUT, EXUT, OTM, Billing S/Ws etc)
a. Banks (Citi, Standard Chartered, ABN AMRO, Alfalfa, Askari,
UBL,etc) :-
Set up of Voice and Data Networks( Data Center/Call Centers
and PABX with Meridian MAX, Symposium and Meridian 11C-61C
(stand alone and network based both) at various major cities of
Pakistan.
b. NTC ( National Telecommunication Corporation):-
Installed Commissioned and Maintenance of whole Setup of
Voice Network with Meridian 11C-61C for Green Exchanges (VVIP
PABX Network under the use of President of Pakistan, his
Cabinet Members, National & Provincial Assembly Members and
Ministers) in Provincial and Regional Headquarters through out
Pakistan .
c. NADRA (National Database and Registration Authority of
Pakistan.
Installed Commissioned and Maintenance of whole Setup of
Call Center and VoIP Communication in Three Major Cities of
Pakistan with Meridian 11C and Symposium 4.2 application.
d. 5-Star Hotels (PC, Marriot, etc )
Installed, Commissioned and Configured Nortel Meridian 1
Option 61C PABX's for Six Pearl Continental and Merriot Hotels
in Pakistan the properties of Hashwani Group of Industries and
connected the above PABX systems through PASSPORT 4400 series.
e. Other Meridian/Succession/CS1000 Customers
Installation Commissioning configuration and after sale
maintenance support of twenty other Miscellaneous Customers
like Prime Minister Office, Foreign Office, Al-Shifa
International Hospital Paktel, U-fone( PABX and
Call Center), Emirate Air Line, Pakistan International Air Line
(Call Center and PABX),American Embassy Islamabad, different
ministries, private and corporate offices etc.
f. Experience Other than Nortel Equipment,
Managed huge networks of ALKATEL (4300L) PABX's at seven
stations of DEFFCOMM in Southern region of Pakistan,Also
worked on SIEMENS EMS 601 and EMS 12000 from bench level to
2nd level of maintenance.
The detail description is as below.
PEGRUME LIMITED, Nairobi KENYA (Jan 2009 - Till
Date)
Pegrume Ltd is one of the Leading Telecommunication (Enterprise)
Solution Provider in East African region ( based in KENYA) .
Working in Pegrume Ltd as Senior Technical Manager (Engineering),
I am Responsible to handle Telecom Projects from design to
implementation and to provide Technical Support to the customers
holding NORTEL & AVAYA Voice/ VoIP setup,
Currently I am deployed in UNON (UN office in Nairobi) to look
after all the United Nations Organizations in Nairobi and its
affiliated offices around African Region, for its NORTEL and ICT
Telecommunication Operational and Maintenance tasks including
capacity building, structural and strategic development and to
advice to resolve day to day issues. Have an extensive knowledge
of ICT systems deployed in UN main offices and Field missions
and brief knowledge of planning and project management and to
provide tech solution for upcoming requirements of new projects
The role in UNON as Manager Engineering also includes to assist
in the establishment of information management, enhancement of
current Voice setup, advice on planning, guidance and
coordination in the delivery of technical and operational services
and for future capacity.
The Projects executed during last two years are as follows.
Implemented 1 x NORTEL CS1K Telecom System as an addition to the
existing Network at UNON ( United Nations office at Nairobi )
Implemented CS1K Rel- 5.0 in "Sankara" and Intercontinental Five
Star Hotels in Nairobi.
Upgraded 3 x Meridian 1 systems to Release 5.0 .
Responsible to manage engineering aspects of tasks in the
following Networks, KQ(Kenya Air Ways) Telecom Network
in Head office at Base Station with 81C and 8 x remote offices
with 11C PABX systems.
Aga Khan Hospital Nairobi and its remote clinics throughout Kenya.
Standard Chartered Bank and all its major branches in Kenya.
PCK (Postal Corporation of Kenya) Headquarter &10 x regional
offices .
TOTAL Kenya head office plus 8 x regional offices.
Oil Libya Kenya head office and 4 x remote offices.
NADRA (NATIONAL DATA BASE & REGISTRATION AUTHORITY)
Worked as Voice Prime/ VoIP Specialist/ Manager Implementation/ Manager
Telecomm and Manager ITS) :
(July 2003- Dec 2008)
Summary:
. Responsible for Managing the whole set up of Inter Site Call
Routing with ITG-T (Internet Telephony Gateway Trunk) for the
flow of Calls in different nodes through Nortel Meridian 1
Option 11C PABX systems.
. Responsible for Managing VoIP (Voice over IP) set up with
Meridian 1, the Nortel PABX for voice through ITG-L (Internet
telephony Gateway Line Card for Voice).
. Responsible for managing NORTEL Call Pilot.
. Responsible for Managing the Technical/Operational teams in
different sites.
. Responsible for Managing the Call Center Teams at different
sites in Pakistan .
. Responsible for Managing the call report generations and script
writing for controlling calls flow.
. Responsible for Maintaining and Managing IVR .
. Nortel Symposium Network Call Center Installation and deployment
. Nortel Symposium Server Configuration and Management
. Responsible for CMS Server Management and administration
. Nortel Meridian 1 Option 11C Administration and Interfacing with
Central Office Through PRI-2,XUT & EXUT and other Systems
like Passport through MVP cards .
. Maintaining and observing real time calls distributing depending
on load through MVP card via PASSPORT
6440.
. Responsible of Transmission Media for the whole Network of
NADRA.
. Responsible for ITS and Network Help Desk.
Apollo Telecomm Pvt Ltd (The Only Sole/Service Partner Of "NORTEL" in
Pakistan : (Oct 2000
to July 2003)
Nortel PABX (Pre /Post Sale Support Engineer/Manager Telecomm).
. During above mentioned period my main role was to provide pre and post-
sales consultancy, support, high level design, audit and
troubleshooting services to Platinum and key customer accounts. The
primary focus of the role was the range of Voice services including
traditional PABX systems, VoIP based telephony, Call Centres, and
Voice Mail/UM systems. Design, support and installation of Nortel PABX
and IP telephony based voice systems.
. Design, installation and support of Nortel Application such as
Symposium, Callpilot, OTM Billing systems etc.
. Provision of presales assistance to the sales teams.
. Technical training for staff and customers.
. High level security troubleshooting services to customers.
. Accurate, complete and timely recording of all work effort in
appropriate systems to facilitate customer billing.
The projects completed are listed below :-
. With Genesys Server Administration and Management,Managed the whole
set up of NADRA Symposium Network Call Center at three major sites
Karachi,Lahore and Islamabad with 48 agents and responsible for the
whole Voice Solution over Fiber,Radio,Satellite and specially Vo IP
and hands on the Voice solutions of Nortel Networks at the
Managerial as well as Operational level.( As I have Installed,Commissioned and Configured the whole Network of Symposium Network
Call Center,Meridian 1 Option11C through 61C ),and was a part of
core Engineers/Managers during installation and configuring of IVR,
Genesys Server,CMS for NADRA HQ and PHQs.
. Have a vast experience of Installation, Commissioning and Operational
level maintenance of NORTEL NETWORKS for Voice and Data Solutions at
the various sites in Pakistan and Afghanistan as a pre and post
service provider.
. Installed, Commissioned Configured and provided pre and after sales
support for the VVIP Green Exchanges Network through out Pakistan by
interlinking them through PRI-2 and BRI .
. Installed, Commissioned and Configured Meridian 1 Option 61C PABX's
for 06 Pearl Continental and Merriot Hotels in Pakistan the properties
of Hashwani Group of Industries and connected the above PABX's through
PASSPORT 4400 series.
. Have a vast experience of maintenance of ELTEK Power Supplies of all
BTS sites of PTML( Pakistan Telecommunication and Mobile services
Limited) through Unicus Pvt Ltd (the service provider for service
maintenance contract with ) U-fone presently the leading cellular
company in Pakistan.
Systec Pvt Ltd ( Manufacturer of Digital PABX Systems)
Production Engineer (June 1999 to
Sept 2000)
Performed as Product Manufacturing /Sales/Customer Support Engineer
for the manufacturer of DC Exchanges ( Digital Communication PABX
systems) based in Karachi Pakistan.
Miscellaneous: ( Nov1989 to 1999)
. Performed as a Communication Network Engineer with ALCATEL for setting
up DEFCOMM network for managing ALCATEL 4300L at seven stations in
Southern Region of Pakistan for Installation, Commissioning and was
responsible for Operational level maintenance .
. 2th level maintenance, switching, installation and commissioning of
SIEMENS Telecommunication System EMS-12000.
. "O" level maintenance of SIEMENS Telecomm system EMS-601.
. Ops level maintenance of Microwave Telecomm System FM 400/800.
Supervised the maintenance of HF, UHF, single channel, multiplexed
channels FM (200/400) Telecommunication systems.
. All types of test equipment used in testing/repairing of
communication system including Meger, MDF line tester,
Saprue, Kaprue, Kopea, & Level meters .etc.
. Modification, Troubleshooting, Calibration, Installation, Research &
Development and maintenance of service panels, PT-80 and PT-80I
Terminals, PCB Maintenance and R&D for Analog, Digital and Processor
based cards .
. Four years periodic experience as an instructor for EMD switching
systems and EMS-12000 Telecommunication systems
. .
. Performed as a Communication Network Engineer with ALCATEL for setting
up DEFCOMM network for managing ALCATEL 4300L at seven stations in
South Region of Pakistan for Installation, Commissioning and
Operational level maintenance.
EDUCATION.
M.Sc. in Electronics (Specialization in Telecommunications)
Department of Applied Physics
University of Karachi (1998)
Pakistan.
Detail of Courses Studied in M.Sc. Electronics is as follows.
Operating systems & Computer Languages
Analog and Digital Electronics
Solid State Physics
Communication Electronics
Semiconductor Electronics
Microprocessors
Signal & Systems Analysis
Industrial Electronics & Robotics
Remote Sensing
Digital Signal Processing
Advanced Semiconductor Devices
Opto-Electronics and Control Systems
Telecommunication Systems
Telematics
PROFESSIONAL TRAININGS
. NORTEL Telecommunication System "Meridian Option 61C".
. Genesys, IVR, MIRAN and CMS through NCR.
NCR Complaint Management System,Unified Solution,IVR
Management and Troubleshooting.
. Genesys CTI 6.5 Installation, Configuration Troubleshooting.
. Nortel Network Management System training.
. PASSPORT 6440 Frame Relay Switch
. ABCS SKYWAN VSAT
. Contivity 1600
. ASN WAN Router
. ELTEK Power Supplies installed at U-phone's various sites.
. Symposium Network Call Center 3.0
. SIEMENS Telecommunication System EMS-12000, Switching,
Installation, Commissioning and Depot Level Maintenance.
. SIEMENS Telecommunication System EMS-601, Switching and Field Level
Maintenance.
. DVB-RCS (Digital Video Broadcast and reverse Channel System)
. Asterisk VoIP PABX,and VIDIAL Call Center.
COMPUTER LANGUAGES
C++ & Assembly
PLATEFORMS
DOS, Window NT Server, Windows 2000 Professional, Windows 2000 Advance
Server. Windows XP
Multimedia Tools
Macromedia Flash, Swish
Packages
Excellent skills to operate MS Office XP specially Excel and Word,
Power Point
Others
Internet explorer, Netscape Navigator, Software Downloading,
Installation
Experience as Instructor
Periodically performed as a instructor of PABX systems Of vendors
:-Nortel Meridian, Siemens and Alcatel after installation of
systems at the customers premises.
Contact this candidate