Administrative Assistant Manager

CHERYL ZIEGLER

*** ***** ****** ******, ** ****6 734-***-**** *.*********@*****.***

EXPERIENCED ADMINISTRATIVE ASSISTANT

• Service-focused and organized office professional with diverse experience as an administrative assistant and

receptionist.

• Computer experience in MS Word and MS Excel; demonstrated ability to learn new computer programs quickly.

• Strong interpersonal and communication skills-empowered relief staff through advising and support in telephone

and company procedures.

• Effective in self-managed projects and as a team member.

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EXPERIENCE

Temporary Agency Assignments

Phoenix Services - Receptionist (2006-2007); Kelly Services Incorporated - Receptionist (2004-2005)

Served in administrative support roles for corporate clients in diverse industries, including education, legal, and

publishing. Managed front-desk reception, data processing, cataloged legal data, scheduled appointments, greeted and

assisted clients and guests.

Key Accomplishments:

• Demonstrated ability to quickly learn organizational processes, policies and procedures of various companies.

• Linked customers with informational resources as value-added service.

• Maintained customer satisfaction in a fast-paced, multitasked environment.

• Handled telephone requests accurately within a high-volume, timeline-driven setting using strong organizational

skills.

Sales Assistant

3/2005-3/2006, HSBC, Ann Arbor, MI

Key Accomplishments:

• Provided effective administrative sales support to the branch manager and the lending specialist.

• Created automated vendor spreadsheet to be used as a quick reference in accounts payable.

• Reorganized entire accounts payable archival system, which increased documentation retrieval efficiency.

• Funded all loans and processed cash advances, payments, and payoffs.

• Collaborated with manager and sales team to facilitate loan consultations.

Receptionist-Accounting Assistant

7/1998-7/2000, McMullen Realty, Ann Arbor, MI

Answered telephone, greeted clients and processed payments for leased commercial office space. Coordinated and

tracked rent collection, maintenance, and repairs.

Key Accomplishments:

• Organized company’s supply unit to make items more accessible and easy to obtain, which created higher

employee productivity and efficiency.

• Handled cash flow, accounts payable/receivable, and reconciled multiple commercial accounts.

• Utilized MS Excel in preparing financial spreadsheets for monthly billing.

• Managed accounts receivable database and issued client receipts.

EDUCATION

• BS, Recreation Management, Eastern Michigan University

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