Customer Service Manager

Mike Montgomery

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Mobile Phone: 708-***-****

E-mail: *****************@*****.***

OBJECTIVE

Manage in an environment allowing me to demonstrate my excellent skills in customer

service, employee and task management and overall leadership abilities. Willing to start

wherever necessary.

WORK EXPERIENCE

Service Technician

2/2011 - Present

Impact Networking - Chicago, IL

Copy Repair and Networking

Work on all aspects (installation, troubleshooting, maintenance and networking) of digital

office products including printers, copiers, and scanners. Manufacturer experience in:

Kyocera, Konica Minolta, KIP, Samsung, HP and Sharp.

Self Employed

3/2009 - 2/2011

Triple M Hauling Steger, IL

I own and operate a junk hauling business. I provide a wide range of services in junk

removal, junk hauling, and demolition. My company can take care of all junk removal,

dirt removal needs as well as any swimming pool demolition. I pick up junk and demo

anything same or next day.

Assistant Store Manager

7/2007 - 3/2009

Toys R Us Hobart, IN

Retail

I was responsible for Front End and Back of House Operations. I provided guidance and

direction to store team in the areas of customer satisfaction, associate development,

inventory control, human resources, safety, loss prevention and expense control, so that

the store operated as efficiently and profitably as possible.

I was accountable for financial results, operational metrics, operational standards, and

human resource management for their areas of responsibility. I was responsible for all

operational systems and processes for the store.

Key Tasks and Responsibilities:

I was responsible for all loading and unloading of trucks, both incoming and outgoing.

I provided training to Department Supervisors and associates on key elements for the

Front End and Back of House areas.

I administered associate evaluations and wage increases.

I was responsible for all accounting/cash handling and accountability procedures and

payroll functions.

I oversaw all store direct receiving.

I supervised all pricing and signing activities throughout the store.

I was responsible for total store maintenance, including interior, exterior, equipment and

grounds.

Millwork Specialist

3/2005 - 7/2007

Home Depot - Matteson, IL

Retail

My main duties were to provide excellent customer service by assisting in choosing and,

if necessary, special ordering millwork products. I have blueprint and order writing skills.

I am also certified on various types of lift equipment.

Office Manager

5/2002 - 3/2005

Americall Communications

Managed all day to day activities in an office setting as well as supervised up to 25

employees. I assigned and regulated all clerical and secretarial functions. I delegated

responsibilities among the staff and ensured that no staff member is overloaded with

work. I evaluated and managed the performance of each staff member. I ensured that all

filing systems were up to date. I maintained procedures for maintaining records. I

maintained the office budget and recorded all expenses. I ensured that personnel files

were up to date and secure, and that transfer and disposal of records as per the retention

schedules and policies are carried out effectively.

EDUCATION

High School Diploma

8/1997 - 3/2001

Bloom Trail HS Chicago Heights, IL

National Honor Society, 3.78 GPA, Student Counsel Treasurer

CERTIFICATION

Fork Lift Certification

4/2005 Home Depot

I am certified to operate a standard fork lift as well as reach truck, order picker, slip sheet

machine and electric pallet jack.

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