Customer Service Representative

MARK PANITZ

**********@*****.***

**** ********* ******, ***. # * Los Angeles, CA 90066

310-***-**** (C) 310-***-**** (H)

Objective

I hope to find employment with an organization that works with people with

disabilities to improve their quality of life; where I can utilize my

mobility training and/or people skills.

Education

Diploma: Santa Monica High School, June 1974

Certificate in Travel: West Los Angeles College, June 1988

Additional Courses in Business Administration, Computer Science, and

Independent Living: Santa Monica College, 1985 to 1990

Work Experience

Sept 2010 to Dec 2010 Peer Mentor

Peer Mentor Life Coach Agency, 5901 Green Valley Cir, Culver City, CA 90230

. Trained disabled adults to use public transit system

. Created a bus usage manual for developmentally disabled adults

. Substantially increased clients' travel independence

2004 to 2010 Customer Service Representative

FedEx Office Print & Ship Center, 4325 Glencoe Ave, Marina Del Rey, CA

90292

. Assisted customers with the use of FedEx technology

. Communicated with customers and solved problems

1980 to 2003 Customer Service Rep and/or Computer Data

Entry

Blockbuster Video

Santa Ana College

Santa Monica Hospital

Crate and Barrel

The Gap Clothing

Volunteer Experience

Oct 2009 to Present Front Desk Clerk

Kaiser Permanente, Culver Marina Medical Offices, 12001 W. Washington Blvd,

LA, CA 90066

. Greets patients

. Provides information to patients

. Sorts through and delivers mail

Prior to Oct 2009 Volunteer

Children's Hospital, Los Angeles, CA

Meals on Wheels, Santa Monica, CA

Los Angeles Public Libraries

Esperance, Malibu, CA

Jewish Big Brothers of LA

Chaverim of Jewish Family Service

Hobbies

Biking, reading, traveling, swimming, computers, and volunteering

References

Professional and personal references furnished upon request

Summary

I have solid experience in mobility training. In addition, I have worked

with computers since 1980 and have the ability to research all fields using

the Internet. I am a good problem solver, personable, helpful, and have a

good sense of humor. I am also a loyal employee, prompt, and hard working.

I am deeply committed to advocating for people with disabilities because I

myself have Asperger's. I participate in an Advocacy group at the

Westside Regional Center and am a client of the center and Creative Support

Services, as well.

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