Project Manager Customer Service

Douglas G. VanBuskirk

***** ********** ***** ( PICKERINGTON, OH 43147 ( H: 614-***-**** M: 614-

***-**** ( E: *******@*******.**.***

Results-driven professional with a dedicated career providing strategic and

tactical execution of key

initiatives to enhance productivity, quality, customer service, and bottom-

line financial performance.

o Processes & Procedures Design: A process-oriented leader, whose ability

to consistently create infrastructure and streamline operations, has

resulted in significant cost savings, increased efficiency, enhanced

quality, and improved customer satisfaction.

o Operations Management: Strength in planning, coordinating, and monitoring

all aspects of operation to achieve business goals.

o Project Planning & Management: Organized, take-charge professional with

exceptional follow-through abilities and detail orientation; able to plan

and oversee projects from conception to successful conclusion.

o Financial Analysis & Reporting: Experienced in creating, interpreting,

and reporting financial information in support of general business

operations, contractual agreements, and long-term strategic planning

functions.

Core Skills / Attributes

Strategic Business & Operational Processes, Standards, & Performance

Planning Improvement

Team Training, Mentoring, & Leadership Best Practices & Continuous Improvement

Extraordinary Organizational Abilities

Data Integration, Reporting, & Analysis

Schedule Planning & Optimization

Budgetary Planning & Control Technology Design & Deployment

Customer & Partner Relations

Professional Experience

SELF EMPLOYED / VOLUNTEER - Pickerington, OH

2011-Present

Construction Work

Actively performing all types of general maintenance projects such as:

carpentry, electrical, plumbing, painting, and drywall repairs.

SELECTED ACCOMPLISHMENTS:

. Volunteered to serve as Project Manager during the renovation of a

church parsonage. Defined scope of work, coordinated volunteer

assignments, estimated material cost, and negotiated contractor

agreements.

BBL CONSTRUCTION MANAGEMENT SERVICES, LLC - Albany, NY 2005-2011

Assistant Project Manager

Recruited to provide architectural design and financial quality control

support for Ohio School Facilities Commission Projects (ELPP and CFAP).

Member of team accountable for reviewing client's construction projects to

ensure adherence to regulatory and owner requirements. Collaborates with

educational institutions, architects, and state agencies to define needs,

and coordinate the development of design plans and budgets for new

projects.

SELECTED ACCOMPLISHMENTS:

. Reviewed construction plans and specifications, prepared bids,

bid/awarded contracts, and facilitated meetings between customer

and contractors.

. Processed submittals, evaluate cost change proposals, change

orders, and prepared drawdown reports.

. Monitored site work, evaluated contractor performance,

participated in closeout process (i.e., punchlist, 11 month walk

thru, O&M's, as-builts).

DOUGLAS G. VANBUSKIRK, PAGE 2

H: 614-***-**** ( M: 614-***-**** ( E: *******@*******.**.***

SELF EMPLOYED / VOLUNTEER - Pickerington, OH

2004-2005

Construction Work

Performed all types of general maintenance projects such as: carpentry,

electrical, plumbing, painting, and drywall repairs. Diagnosed building

construction problems and conducted necessary repairs. Completed tasks

efficiently and within budget.

RED ENVELOPE DISTRIBUTION CENTER - Lockbourne, OH 2003-2004

Distribution Manager

Collaborated in establishing packaging, shipping, pick-pack, and receiving

processes and workflows to enhance the delivery of products to customers,

minimize losses, and drive profitable growth. Managed operations of

250,000 square foot distribution center including staffing and training,

scheduling, cost reduction, security, quality and regulatory adherence,

and vendor / customer relations. Full accountability for team of 100

Associates through 2 Supervisors.

SELECTED ACCOMPLISHMENTS:

. Assisted in redesigning facility to enhance workflow, and oversaw

the deployment of security infrastructure to mitigate theft and

losses.

. Defined labeling methodology and reconfigured racking systems for

pick-pack area, improving accuracy of pick-pack operations by 10%.

. Created a New Employee Training program for product packaging,

increasing performance while ensuring compliance to corporate

packaging practices.

. Established a separate Quality Control function, minimizing overall

product return rates.

KMART DISTRIBUTION - Groveport, OH 2000-2003

Department Manager

Chosen to manage, enhance, and optimize receiving, pick-pack, and

scheduling operations during second shift. Provided leadership and

framework to actively identify needs and resolve critical issues.

Researched, evaluated, and facilitated the deployment of technologies,

best practices, and standard operating procedures to enhance scheduling,

receipt, and stocking operations. Planned, tracked, and monitored all

aspects of continuous improvement projects, from initial analysis through

testing, implementation, and problem resolution. Trained staff on new

systems and procedures. Scheduled, mentored, and directed team of 50

Associates through 3 Supervisors.

SELECTED ACCOMPLISHMENTS:

. Established high-performance team sharing common vision and goals.

Led team in successfully receiving more than 40,000 cases per day.

. Designed and implemented an Inbound Freight Scheduling System,

utilizing MS Excel, to automate and streamline receipt of more than

80,000 daily cases across all 3 shifts.

. Selected to test pilot Overage, Shortage, and Damage (OS&D) database

implementation initiative. Collaborated with internal IS team to

define processes and appropriately test and implement system into

distribution center. Solution was recognized for standardizing OS&D

claims filing.

. Collaborated in deploying PKMS Warehouse Management system into the

distribution center.

Education & Credentials

Honors Bachelor of Science Degree in Process Management - Franklin

University, Columbus, OH

Associate of Science Degree in Business Administration - COLUMBUS STATE

COLLEGE, Columbus, OH

Technology Proficiency

MS Office Suite, MS Project, MS Access, PKMS, Primavera/Sure Track,

ArenaSoft

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