Customer Service Medical
Resume:
Terri Schweser
Hillsboro, OR **123
*********@***.***
Objective
Receptionist
Qualification Highlights
• Managed the front desk in a multi-function role for more than ten
years in the medical field.
• Managed a multi-therapist mental health facility as an Office Manager for five years.
• Helped to implement training of a new software program within the workplace.
• Integrated paper medical records to new format of electronic medical records.
Professional Experience
Tuality Community Hospital, Hillsboro, OR Present
• Front Desk
Provide customer service to patients, patient’s families and medical staff.
• Data Entry Clerk 2005
MS Excel data entry, extensive photocopying, mailing projects and
communicated with medical staff and public.
Providence St. Vincent Medical Center, Portland, OR 1997-2001
• Secretary, Rehabilitation Services
• Department Secretary, Rehabilitation Services
Adhered to strict HIPPA confidentiality requirements, answered multi-line phone
systems and directed calls accordingly, greeted and registered patients for appointments,
managed and maintained patient records both electronically and hard copies, maintained
inventory of office supplies, and ordered as needed, and provided
customer service for hospital staff, patients and patient’s families
• Secretary, Department of Mental Health
Maintained patient records, scheduled appointments for multiple physicians’, and
transcribed medical records from physicians notes.
• Unit Secretary, Department of Mental Health
Provided front desk support for a busy mental health locked facility, transferred
physicians’ orders of patients and placed the orders on the nurse’s log sheets, and ordered meals
and lab work for patients.
• Data Migrator, Electronic Medical Records
Data entry of information from patients’ paper charts into electronic medical records
and tracked demographics. Also helped to instruct physicians and staff how to use the
new software.
Terri Schweser Page 2
Education
Associate of Science, Liberal Arts
Judson Baptist College, Portland, OR
Certification for Medical Assistants
Midwest Institute for Medical Assistants, St. Louis, MO
Continuing Education, Professional Development
Portland Community College, Portland, OR
• Digital Photography 2009
• Medical Terminology 2009
• What’s New in Microsoft 2010 2011
• Fundamentals of Word 2010 2011
Special Recognitions
• Currently a volunteer at Tuality Community Hospital, TOPS.
• Received a 100 hour pin for volunteering at Tuality Community Hospital, 2011
• National Registry for Registered Medical Assistants Placement Test, 97% of 100.
• Member of the Handicap Advisory Community, The Dalles, OR.
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