Customer Service Representative

Adrienne Groves

Work Experience

Active Networks, Service Solutions Representative, May 2011-present

Input returned mail in Microsoft excel and filled

Correspond with customers and employees through email

Schedule trainings for new hunting and fishing equipment

Complete and fax chargeback's from financial institutions

Answer telephone and respond to customer inquiry

SunTrust Banks, Consumer Care Representative, September 2010- April 2011

Answer inquires regarding banking needs

Follow guidelines to ensure proper handling of accounts

Analyze accounts to address customers concerns

Ensure security procedures are followed to protects

customers confidentiality

T-Mobile USA, Customer Service Representative, February 2008- April 2010

Input data requested from customers and supervisors

Troubleshoot technical phone issues

Answer inquires about billing statement

Krystal Company, Service Associate, May 2007- August 2007

Handled cash transactions

Processed customers food request

Ensured cleanliness of the restaurant

Goody's Family Clothing, Cashier/Junior Department Head, November 2004-August 2006

Managed the junior clothing division. Supervised four employees

Verified the beginning of day/end of day currency for bank deposit

Assisted customers with final transactions

Accomplishments

and

Skills

Received award for outstanding customer service

Ability to type 65 WPM with minimum errors

Excellent data entry skills

Efficient in Microsoft Office programs (Word, Excel, Power Point, etc.)

Activities

Work with church youth and young adult ministry

Interests

Helping people

Organizing and planning activities

Education

Middle Tennessee State University

1801 E Main Street

Murfreesboro, TN 37132

Dates attended: August 2005- May 2007

Major: Biology

Antioch High School

1900 Hobson Pike

Antioch, TN 37013

Dates attended: August 2001- May 2005

References

References furnished upon request

Contact this candidate